Travel Specialist and Customer Service Advisor

Departuretravels; Ann Arbor (MI); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote position

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to join our growing remote team. You will guide clients through every stage of their trip, from inquiries to post-trip feedback, ensuring a smooth and enjoyable experience.

This role emphasizes strong communication, organization, and proactive service. You will respond to emails and calls, assist with changes and cancellations, and coordinate travel details while collaborating with teammates in a flexible, remote

Qualifications

• Experience in travel planning and customer service.
• Ability to manage multiple bookings and client follow-ups.
• Strong written and verbal communication.

Responsibilities

• Guide clients through travel planning stages and options.
• Respond to emails, calls, and messages professionally.
• Coordinate travel details, documentation, and schedules.
• Gather post-trip feedback to improve service.
• Collaborate with team in a remote setting and adapt to new systems.
• Be flexible with evening availability to support clients.

Skills

Customer service

Travel planning

Communication

Organization

Remote work

Tools

CRM software

Booking systems

Job description

Departure Travel

Travel Specialist and Customer Service Advisor

Join Our Growing Team at Departure Travel

Departure Travel is looking for motivated, detail-oriented individuals who are passionate about helping others create memorable travel experiences. We are seeking a Lead Travel Agent / Travel Assistant Customer Service team member who thrives in a remote environment and enjoys working with clients through every stage of their travel journey.

This flexible remote opportunity is ideal for someone who enjoys customer service, communication, organization, and travel planning while working hours that fit their lifestyle.

Key Responsibilities

Client Journey Support

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction

Customer Service & Communication

• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers

Travel Coordination & Organization

• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience

Professional Growth & Team Collaboration

• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Remote Position

Flexible Schedule

Work From Anywhere