Travel Service Coordinator (55299)

AAA Northeast; Village of Garden City (NY); On-site; USD 25,000 - 63,000; Full time

Job summary

AAA Northeast is seeking a Travel Service Coordinator to join their innovative team. This role supports travel advisors and ensures exceptional customer service throughout the booking process. Ideal candidates will have customer service experience and a passion for the travel industry. This full-time role involves administrative support and relationship building with both clients and travel partners, contributing to AAA's mission of providing excellent member experiences.

Qualifications

• 1-3 years of travel and/or sales experience required.
• High School Diploma or GED required, Bachelor's Degree preferred.

Responsibilities

• Work closely with advisors and members for booking needs.
• Assist advisors with booking details and organization.
• Maintain travel knowledge and industry regulations.

Skills

Customer Service

Problem Resolution

Travel Knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Join to apply for the Travel Service Coordinator (55299) role at AAA Northeast

Join to apply for the Travel Service Coordinator (55299) role at AAA Northeast

Get AI-powered advice on this job and more exclusive features.

Description

Description

Work schedule: Monday - Friday 8:30 - 5:15 and Saturdays 9 - 1

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

As a part of the AAA Northeast Travel Team, the Travel Service Coordinator will support the advisors in everyday booking and service functions, helping to achieve sales growth and provide excellent service. The Travel Service Coordinator will assist our advisors and members with various servicing functions needs before, during and after the booking process, maintaining a high level of organization and customer service. A keen understanding of the life cycle of the vacation planning process and what it entails is essential, using club systems and processes in mind to ensure a seamless member experience. The TSCs' goal in working closely with the travel sales team will be to support the advisor and ensure members have an exemplary booking and travel experience.

What You Will Do

• Top Notch Service- work closely with the advisors, members, and travel suppliers for booking needs as they arise. Build relationships with the advisors and members while promoting and supporting Club products, services, and initiatives. Use critical thinking in problem resolution when handling unique circumstances to ensure positive outcomes and exceptional service.
• Administrative & Organizational Support- Assist advisors with booking details and organization from payment reminders to seat assignments and everything in between. Communicate key dates and updates on bookings to ensure smooth transactions. Work with travel partners for changes, updates, and final documents. Manage advisor’s client files digitally in accordance with all policies and procedures.
• Travel Knowledge and Continued Learning- general understanding of the travel industry, trip booking process, and systems used in travel support. Keep abreast of industry changes and partner programs to provide continued learning and product knowledge. Maintains understanding of industry regulations, restrictions, and changes.
• Brand Ambassador –Encouraged to use community and social networks to promote and grow sales and awareness for AAA Travel. Participate and attend industry events, including AAA hosted events to grow sales and represent the Club. Supports and promotes other departments and business lines by demonstrating an understanding of AAA member benefits to encourage member retention and engagement.
• Other duties may be assigned as needed.
  
  

Qualifications

Education

• High School Diploma or GED required and
• Bachelor's Degree preferred
  
  

Experience

• 1-3 years Travel and/or Sales Experience required
  
  

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

Referrals increase your chances of interviewing at AAA Northeast by 2x

Sign in to set job alerts for “Travel Coordinator” roles.

Brooklyn, NY $35,000.00-$63,000.00 19 hours ago

New York, NY $25,000.00-$60,000.00 3 weeks ago

Remote Travel Agent - Work From Home Opportunity

Entry-level Luxury Travel Consultant (Long Island)

Remote Destination Event Coordinator for Weddings, Retreats, and Celebrations

Queens, NY $35,000.00-$65,000.00 19 hours ago

New York, NY $25,000.00-$65,000.00 1 week ago

Remote Event Coordinator for Sports, Concerts, and Theatre

New York, NY $31,600.00-$61,499.00 2 days ago

Work From Home -Personal Travel Specialist

Remote Event Coordinator for Entertainment, Sports, and Live Events

Brooklyn, NY $30,000.00-$65,000.00 1 day ago

New York City Metropolitan Area 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.