FT SERVICE COORDINATOR 1 - WORK FROM HOME

Convergint; Fresno (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in customer service seeks a fully remote Service Coordinator to manage incoming customer calls and service dispatching. The role includes creating work orders and overseeing the check-in process for Technicians, offering a competitive hourly wage and excellent benefits.

Benefits

Medical, dental & vision benefits

401k match

Paid Time Off (PTO)

Qualifications

• Experience in customer service and call center environments.
• Skills in service dispatching and scheduling calls.
• Ability to handle general inquiries efficiently.

Responsibilities

• Handle incoming customer calls regarding service dispatching.
• Create and dispatch work orders in iCare.
• Administer check in/check out process of Technicians.

Skills

Customer service

Service dispatching

Scheduling

Job description

Customer Service / Call Center / Fully Remote] - Anywhere in U.S. / Up to $31.15-hr / Medical, dental & vision / 401k match / PTO - As a Service Coordinator you'll : Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required; Create and dispatch work orders in iCare; Administer the check in / checkout process of Technicians in accordance with company safety policy and advise Supervisors of any missing / late Technicians...Hiring Fast >

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