Travel Sales Associate — Retail Travel Specialist

AAA Club Alliance; Gaithersburg (MD); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

IATAN cards for travel discounts

Paid educational trips

No Sundays

37.5-hour work week

Training & growth

Free AAA Membership

Continual learning reimbursement

AAA benefits page access

Job summary

AAA Club Alliance in Gaithersburg, MD is seeking enthusiastic, sales-driven individuals to join our AAA Retail Travel Agent team. Craft unforgettable domestic and international travel experiences, using your own travel adventures to guide clients, and build lasting relationships while achieving sales goals.

We offer comprehensive training, opportunities for advancement to Travel Agent and Senior Travel Agent, perks like exclusive travel discounts, paid educational trips, Sundays off, and a

Qualifications

• Education: High school diploma or equivalent; associate degree or travel school preferred.
• Experience: at least 1 year of retail experience; 1 year in travel agent role preferred.
• Skills: excellent communication and customer service; strong organizational ability; familiar with travel booking systems.
• Certifications: CTA designation required within 2 years of hire; company covers costs.
• Background checks: satisfactory pre/post-employment screening including criminal and drug tests.

Responsibilities

• Craft unforgettable domestic and international travel experiences.
• Use personal travel experiences to inspire clients.
• Build long-term relationships and turn first-time clients into loyal travelers.
• Process bookings, payments, and travel documentation per ARC, DOT, and AAA policies.
• Educate clients on AAA benefits and travel perks.
• Attend promotional events, training, and familiarization trips.
• Leverage AAA’s travel strategy to meet sales goals.
• Resolve client concerns under management guidance.

Skills

Excellent communication

Customer service

Strong organizational ability

Travel booking systems

Web-based applications

Geography knowledge

Education

High school diploma or equivalent

Associate’s degree or travel school

Job description

AAA Club Alliance in Gaithersburg, MD is seeking enthusiastic, sales-driven individuals to join our AAA Retail Travel Agent team. Craft unforgettable domestic and international travel experiences, using your own travel adventures to guide clients, and build lasting relationships while achieving sales goals.

We offer comprehensive training, opportunities for advancement to Travel Agent and Senior Travel Agent, perks like exclusive travel discounts, paid educational trips, Sundays off, and a