Travel Sales Advisor

AAA Mountain West Group; Helena (MT); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Volunteer time off

Member Discounts

Tuition Reimbursement

Discretionary annual incentive plan

Free AAA Classic Membership

Job summary

AAA Mountain West Group in Helena, MT is seeking a Travel Advisor to provide expert travel sales and support to our members. You will tailor AAA products and services to create memorable vacation experiences and manage bookings end-to-end, including cruises, tours, and air travel.

The role requires self-motivation, world-wide travel knowledge, and strong accuracy with booking systems like GDS/Apollo/Galileo and Google Workspace; weekend availability is expected and incentives are offered.

Qualifications

• High school diploma or equivalent is required.
• 3+ years of general sales experience preferred.
• Knowledge of travel products and world geography is a plus.

Responsibilities

• Sell international and domestic travel packages, cruises, tours, and air travel.
• Maintain production goals in travel sales and memberships.
• Provide exceptional member service and tailor travel solutions to client needs.

Skills

Google Workspace proficiency

GDS experience (Apollo/Galileo/Travelp

Travel sales skills

Customer service orientation

Geographic knowledge

Multilingual (a plus)

Education

High school diploma or equivalent

Tools

Google Workspace

GDS (Apollo/Galileo/Travelport)

Job description

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. Collaborative Environment – AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program Additional Details: Competitive hourly base + commissions . The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members. Advisors must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with a high level of accuracy. Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences.

Products/Services Handled:

Full Service International Cruise & Tour bookings; Air, Hotel, Car, & Rail ticketing; and all related Member Servicing (primary) - Membership Sales & Servicing (secondary). This is a full-time, onsite, 5-day a week position at the AAA Helena branch.

Essential Functions Sales

Owns the relationship with the member from beginning to end of each travel related transaction. Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel. Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business. Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations). Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members. Member Experience Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences. Stays current with world events and latest travel industry developments and trends to provide relevant information to members. Investigates and responds to travel-related member questions/complaints, and recommends solutions. Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences. Operational Support & Compliance Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements. Handles ticketing for air, hotel, car, and rail, along with primary member servicing. Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions. Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

Knowledge/Skills/Abilities

• Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills.
• Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred GDS experience preferred (Apollo/Galileo/Travelport) Strong consultative selling skills with the ability to listen to members’ needs Self-motivated sales drive and documented sales success Detailed knowledge of travel products Knowledge of worldwide geography, the ability to read and interpret maps and brochures Ability to identify customer needs and recommend solutions Application of good judgment and decision making Ability to work efficiently both independently and as part of a team Bilingual communication skills are a plus

Education / Competencies / Certifications / Licenses

Minimum Qualifications High school diploma or equivalent 3+ years of general sales experience

Preferred Qualifications

3+ years of recent experience selling international and domestic travel services

Work Environment/Physical Requirements

This is an in-branch position. Saturday availability is required, along with occasional evenings for special events. Work consist of sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer. - This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award‑winning insurance products to free travel planning and new innovations.