Manager, Travel Sales

AAA Mountain West Group; United States; Remote; USD 101,000 - 126,000; Full time

Benefits offered by this job

401k Matching

Benefits

Paid Holidays

Paid Time Off

Tuition Reimbursement

Free AAA Classic Membership

AAA Product Discounts

Job summary

AAA Mountain West Group seeks a Travel Sales Manager to lead the travel function across Utah and adjacent states, directing Travel Advisors and driving sales revenue. The role requires strong leadership, coaching, and the ability to implement incentive programs.

The position emphasizes staffing, training, and performance management, with hands-on oversight of day-to-day operations and customer service standards across teams.

Qualifications

• Strong sales coaching skills and leadership abilities.
• Experience managing travel sales teams and setting targets.
• Proven negotiation and customer issue resolution capabilities.

Responsibilities

• Drive travel sales revenue by leading the team and achieving goals.
• Coach and develop Travel Advisors to improve productivity and customer service.
• Oversee staffing, training, and performance management across locations.

Skills

Strong sales coaching

People leadership

Negotiation

Customer issue resolution

Extended hours flexibility

Education

Bachelor’s degree + 5 years travel sales & service

Travel agency experience required

Supervisory/management experience

Tools

MS Office / Google Suite

Job description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

While this territory is anchored in Utah, the Travel Sales Manager will also oversee team members in Montana, Wyoming and Alaska.

Our Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. They work closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Advisors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Travel Advisors.

ESSENTIAL FUNCTIONS

• Drives travel sales revenue through management of team and relative goals
  • Coaching to achieve desired sales productivity and growth, as well as to overcome challenges;
  • Analyzing sales and industry trends to capitalize on opportunities;
  • Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals;
  • Sets sales goals in conjunction with business line and holds team accountable for reaching goals;
  • Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance;
  • Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management
  • Works to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management
  • Builds relationships with industry representatives, vendors, local community leaders, and travel professionals facilitate sales growth and improved value proposition for members
  • Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etc
  • Keeps staff informed of industry changes, agency and Club changes, and vendor requirements
  • Establishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance management
• Works with Managers to oversee day-to-day performance of Counselors
• Assists in development and execution of training and ensures that Club policies and procedures are followed

KNOWLEDGE AND SKILLS

• Strong sales coaching skills
• Driven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skills
• Strong negotiation and analytical skills
• Proficient in customer issue resolution
• Ability to work an extended hour schedule as necessitated by business need
• Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency
• Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns
• Travel Agency and/or travel agent experience is required

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications
  • Bachelor’s plus 5 years/High School diploma plus 9 years of travel sales & service experience
  • Travel Agency and/or travel agent experience is required
  • 3+ years of supervisory/management experience Required
  • Valid driver’s license

Compensation Range for Utah: $100,674.00 - $125,841.00.