Sales Agent - Travel

AAA Western and Central New York; City of Rochester (NY); Presencial; USD 39.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

HSA with company match

Paid Time Off

401(k) with company match

Flexible Scheduling

Dental & Vision Insurance

Life & AD&D Insurance

Tuition reimbursement & training

AAA membership & travel discounts

Short-term & Long-term disability

Volunteer Time Off

FSA

Descripción de la vacante

AAA Western and Central New York is seeking an energetic Travel Sales Advisor to provide domestic and international travel planning, booking, and customer support. You will manage leads in Salesforce, ensure accurate data, and drive revenue through outbound calls, referrals, and cross-selling of AAA travel products.

The role emphasizes member satisfaction, timely problem resolution, and adherence to a structured, metric-driven environment, with schedule flexibility and a focus on quality service.

Formación

• Experience in travel sales or related field.
• Knowledge of travel products, suppliers and booking systems.
• Strong sales and customer-service focus.
• Proficient in Salesforce CRM for lead management and data.

Responsabilidades

• Travel sales & revenue generation through outbound calls and lead management.
• Use Salesforce CRM to log activities, update milestones, and ensure data accuracy.
• Prevent, identify, and resolve booking errors and data inconsistencies.
• Deliver exceptional member experiences and support during travel arrangements and disruptions.
• Promote AAA memberships and related products to meet goals.

Conocimientos

Sales skills

CRM Salesforce

Customer service

Communication

Educación

Experience in lieu of degree

Herramientas

Salesforce CRM

Descripción del empleo

• Starting Pay Rate: $43,888 base rate + $6,000 - $9,000+ of commission opportunity (based on performance) in 1st year
• Typical First Year On-Track Earnings (OTE) For Performing Advisors: $50,000 - $55,000 /year

Benefits

• Medical Insurance
• Health Spending Account (HSA) with company match
• Paid Time Off
• Pre-Tax & Roth 401(k) plan with company match
• Flexible Scheduling
• Dental and Vision Insurance
• Life and AD&D Insurance
• Tuition reimbursement & company-paid training programs
• Company Paid Short-term & Long-term disability
• Flexible Spending Accounts
• Tuition reimbursement & company-paid training programs

Compensation

• Starting Pay Rate: $43,888 base rate + $6,000 - $9,000+ of commission opportunity (based on performance) in 1st year
• Typical First Year On-Track Earnings (OTE) For Performing Advisors: $50,000 - $55,000 /year

Benefits

• Medical Insurance
• Health Spending Account (HSA) with company match
• Paid Time Off
• Pre-Tax & Roth 401(k) plan with company match
• Flexible Scheduling
• Dental and Vision Insurance
• Life and AD&D Insurance
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Company Paid Short-term & Long-term disability
• Paid Volunteer Time Off
• Flexible Spending Accounts
• Tuition reimbursement & company-paid training programs

Job Responsibilities

40%

Travel Sales & Revenue Generation

: Provide domestic and international travel planning, including hotel and car rentals, flights, cruises, tours, AAA Group Travel, and travel insurance. Make outbound calls expeditiously for event leads, rebook/reconnect leads, marketing leads, and other assigned outreach. Achieve all monthly travel sales revenue targets. Prospect new business through outbound calling, networking, referrals, and social media. Grow travel revenue through effective pipeline management and cross-selling AAA travel products. Be on the phone queue to answer any required travel inbound sales & service calls.

30%

Salesforce CRM Processes & Data Integrity

: Use Salesforce CRM to manage leads, make calls, log activities, update milestones, and ensure all transactions are fully documented. Leverage all training resources to ensure proper salesforce process completion. Maintain accurate CRM data for member interactions and travel transactions. Identify and correct CRM data errors to maintain accuracy. Follow Salesforce workflows for reporting and forecasting accuracy. Identify and resolve CRM issues such as duplicates or missing information.

10%

Error Management & Quality Control

: Prevent, identify, and resolve booking errors and data inaccuracies.Collaborate with internal teams to resolve system or workflow challenges.

10%

Member/Customer Satisfaction & Experience Excellence

: Provide exceptional service supporting members prior, during and after all travel experiences. Assist members during travel disruptions and offer timely solutions. Maintain a positive, professional, solutions-focused approach. Be proactive to assist customers on the phone & in branch.

10%

Membership Growth & Promotion:

: Promote AAA Club products and services using a member-first consultative approach. Sell AAA memberships to meet or exceed goals. Manage membership leads in Salesforce with accurate documentation. Be on the phone queue to answer any overflow membership calls.

Job Specific Requirements

• Equivalent experience will be considered in lieu of degree
• Knowledge of domestic and international travel products, suppliers, booking systems, and industry best practices.
• Familiarity with AAA products, membership structure, and Club service offerings
• Strong sales skills with the ability to meet or exceed travel revenue and membership goals
• Proficiency in Salesforce CRM for lead management, activity logging, and maintaining high-quality, accurate data
• Excellent verbal and written communication skills with the ability to build rapport quickly
• Strong customer service skills with a focus on problem-solving and creating exceptional member experiences
• High attention to detail with the ability to identify, correct, and prevent errors in bookings or CRM entries.
• Ability to multitask and manage multiple itineraries, calls, and follow-ups in a fast-paced environment
• Comfort working in a structured, metric-driven environment with required phone queue time and schedule adherence
• Ability to navigate multiple computer systems and tools simultaneously
• High degree of professionalism, integrity, and commitment to AAA standards

Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
• Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
• Must be able to lift, carry, push, pull a maximum of 30 lbs

This position does not offer visa sponsorship now or in the future.