Travel Products CX Ops Intern (Summer 2027)

Southwest Airlines Co.; Dallas (TX); On-site; USD 29,000 - 33,000; Full time

Job summary

Southwest Airlines Co. invites a Summer 2027 Travel Products Customer Experience Operations Intern to join our Dallas-based team.

The internship spans 12 weeks from May 18 to August 8, 2027, with 40 hours per week and on-site duties at our Love Field Drive headquarters. You will support data-driven insights, post-trip feedback analysis, and cross-functional projects aimed at improving the vacation experience.

Qualifications

• Must be at least 18 years old.
• U.S. citizenship or current authorization to work in the U.S. required.
• Progress toward a 4-year undergraduate degree preferred.
• To be eligible, you must be currently enrolled as a full-time student at the time of application and during the internship.
• Minimum 2.5 cumulative GPA at the time of application.

Responsibilities

• Analyze post-trip survey feedback to identify recurring customer themes and friction points.
• Develop recommendations for a long-term customer feedback management framework.
• Create a 30/60/90-day action plan to address customer experience opportunities.
• Utilize reporting tools to aggregate and interpret customer sentiment data.
• Present findings and recommendations to operations leaders and stakeholders.

Skills

Analytical thinking

Communication

Time management

Team collaboration

Microsoft Office

Excel

PowerPoint

Education

High School Diploma

Pursuing Bachelor's degree

GPA 2.5 minimum

Enrollment as full-time student

Tools

Unwrap platform

Job description

Southwest Airlines Co. invites a Summer 2027 Travel Products Customer Experience Operations Intern to join our Dallas-based team.

The internship spans 12 weeks from May 18 to August 8, 2027, with 40 hours per week and on-site duties at our Love Field Drive headquarters. You will support data-driven insights, post-trip feedback analysis, and cross-functional projects aimed at improving the vacation experience.