Travel Product Manager: Frontline Tooling & AI Enablement

Capital One; McLean (VA); On-site; USD 111,000 - 127,000; Full time

Job summary

Capital One Travel is seeking a Product Manager to elevate the customer servicing experience by optimizing the tooling ecosystem for frontline agents.

You will partner with servicing, analytics, design and technology to craft a strategy, build core agent workflows, and deliver UI improvements that reduce friction and boost performance. The role emphasizes leadership, collaboration, and delivering measurable business outcomes.

Qualifications

• Bachelor’s degree or military experience.
• At least 1 year in product management or related field.
• Bachelor’s degree in CS or engineering.
• 1+ years translating strategy into digital products.
• 1+ years on core product platforms powering digital experiences.
• 1+ years with cross-functional teams as a product owner in agile.

Responsibilities

• Partner with cross-functional peers to craft a tooling strategy empowering agents.
• Build and iterate core agent workflows using enterprise tools and AI where relevant.
• Support partner agenda by managing dependencies and enabling key initiatives.
• Manage an engineering team and maintain a groomed agile backlog.
• Develop tooling enhancements aligning with AI trends and roadmap.

Skills

Do-er

Intellectually Curious

Communicator & Influencer

Customer Focused

Learner

Team Player

Education

Bachelor’s degree or military experience

Bachelor’s degree in CS or engineering

Job description

Capital One Travel is seeking a Product Manager to elevate the customer servicing experience by optimizing the tooling ecosystem for frontline agents.

You will partner with servicing, analytics, design and technology to craft a strategy, build core agent workflows, and deliver UI improvements that reduce friction and boost performance. The role emphasizes leadership, collaboration, and delivering measurable business outcomes.