Travel Plaza Coordinator

CapMetro; Maryland; Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Pension

Paid holidays

Job summary

Maryland Transportation Authority seeks a Travel Plaza Coordinator to manage inquiries, action items, and contractual requirements for Travel Plazas in Baltimore, MD. The role involves data entry, reporting, and inspections, with hybrid telework options.

The position reports to the Travel Plaza Administrator and requires strong Excel skills, attention to detail, and relevant administrative experience. MDTA benefits apply and extended leave is offered.

Qualifications

• High school diploma or GED required.
• Five years of administrative staff or professional work experience.
• Two years of experience developing automated spreadsheets, ledgers, and reports using accounting/financial management systems and Excel (pivot tables, macros).
• Selective Qualification applies to specific requirements.

Responsibilities

• Track insurance certificate renewal dates and verify coverage levels.
• Monitor environmental inspection dates and fuel tank reports.
• Enter and track customer complaints and escalate as needed.
• Attend regular operational and executive meetings and assist in inspections.
• Code invoices and track payment status; input monthly revenue data into Excel.

Skills

Administrative support

Microsoft Excel

Pivot tables

Macros

Customer service

Education

High school diploma or GED

Tools

Accounting/financial management systems

Job description

OPEN RECRUITMENT

This is a position-specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position/function only. All interested persons will need to re-apply for any future recruitment conducted for this classification.

Nature of Work

The Travel Plaza Coordinator is responsible for tracking customer inquiries and responses, action items, events, insurance renewals, financial data, and other contractual requirements, and assists in ensuring the Concessionaire’s compliance with all contractual requirements. Duties and responsibilities for this position include, but are not limited to the following:

• Tracks insurance certificate renewal dates for Travel Plazas, Sunoco, and fueling franchise owners by confirming receipt of current certificates and correct coverage amounts year to year, and document any variances;
• Tracks environmental inspection dates to confirm receipt of biannual and annual reports of fuel tank and groundwater testing;
• Enter and submit customer complaints, ascertain repetitive complaints, and alert the administrator where escalations are immediately needed;
• Assist with bi-weekly Travel Plaza inspections and track inspections findings;
• Monitors all items in need of replacement/repair to ensure they are addressed in a timely manner;
• Attends weekly, monthly, and quarterly operational and executive meetings;
• Codes invoices and tracks for approval/payment status;
• Inputs monthly revenue financial data into Excel schedules; and
• Tracks customer service emails to ensure Areas USA complaints are handled timely by MDTA/Division of Communications, and Maryland Department of Transportation Governor’s Office email boxes.

This position will report directly to the Travel Plaza Administrator or other designated official. The current vacancy is located in Baltimore, MD. Hybrid telework schedules may be available for this position. This position may require extensive walking during inspections.

MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more! *May be prorated based upon start date.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of experience in administrative staff or professional work. **Two years of this experience must include developing automated spreadsheets, ledgers, and reports using accounting/financial management systems, and Microsoft Excel (including advanced functions such as pivot tables, and macros).

**This statement contains a SELECTIVE QUALIFICATION, which is more focused in scope than the Minimum Qualifications for this classification. Selective Qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills, and abilities). No substitutions are allowed for a Selective Qualification.

Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. more than one (1) position at the same employer please list each position that you held and the length of time that you held each position.

Notes

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Licenses & Certifications

Applicants must possess a Driver's License valid in the State of Maryland. Applicants must list the license number and date of expiration on the application.

Additional Information

Please be advised that the State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Selected candidate(s) may be subject to background and reference checks.

The incumbent in this position is not a member of a covered bargaining unit.

For education obtained outside the U.S., at the time of application you are required to provide proof of the equivalent American education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/). This must be submitted as an attachment with the application of the position in which you are applying.

The Maryland Transportation Authority is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. MDTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission - connecting our customers to life’s opportunities. Join us in serving our Maryland residents, visitors, and businesses!

Reasonable Accommodations for persons with disabilities will be provided upon request.

Appropriate auxiliary aids and services for qualified individuals with disability will be provided upon request. Please notify in advance. MD Relay Service Number 1-800-735-2258 (TTY Number: 711).

Bilingual applicants are encouraged to apply.