Travel-Heavy Field Service Engineer & Trainer

Cedent; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading biomedical company is seeking a Field Service Engineer based in Boston, MA, to provide training and support for their clients. The role requires installation, troubleshooting, and ongoing support of imaging systems, focusing on customer satisfaction. Candidates should hold a related degree and have excellent communication skills. This position involves significant travel (60-70%) across the US and Canada. When not traveling, work will be at the Billerica, MA office.

Qualifications

• Familiarity with Microscopy, FISH, Cell Morphology, and Immunostaining is an advantage.
• Ability to understand computer algorithms and tune parameters.
• Handle stress effectively and work flexible hours.

Responsibilities

• Install systems at customer sites.
• Train new users on system operation.
• Provide remote and on-site customer support.
• Diagnose and resolve system failures.
• Document activities for quality improvement.

Skills

Excellent communication skills

Problem solving

Technical aptitude

Troubleshooting skills

Ability to explain technical concepts

Education

Bachelor’s degree or equivalent in life sciences, biomed, or a technical field

Job description

A leading biomedical company is seeking a Field Service Engineer based in Boston, MA, to provide training and support for their clients. The role requires installation, troubleshooting, and ongoing support of imaging systems, focusing on customer satisfaction. Candidates should hold a related degree and have excellent communication skills. This position involves significant travel (60-70%) across the US and Canada. When not traveling, work will be at the Billerica, MA office.