Travel Field Technician: Airport Hardware Installations

Form 10 Group Inc; Chicago (IL); Hybrid; USD 41,000 - 44,000; Full time

Job summary

Form 10 Group, Inc. is seeking a Travel Field Service Technician in Chicago, IL to provide on-site and remote support for hardware systems, install, repair, and perform preventative maintenance. This 1099 contractor role requires travel to client sites nationwide with per-diem excluded, and all travel expenses covered.

You will document services, manage assets, and uphold service level agreements. Responsibilities include handling hardware installations, troubleshooting, and coordinating with

Qualifications

• Experience with Android mobile devices.
• Familiarity with enterprise applications such as Microsoft Office, ServiceNow, and SharePoint.
• Advanced diagnostic and repair skills for various types of computers and other electronic equipment.
• In-depth understanding of service level agreements and ability to manage all service aspects of customer issues in a timely and effective manner.
• Experience documenting all levels of service activities and ability to maintain detailed and accurate records.
• Skilled at managing inventory effectively and accurately, including experience in assisting in warehouse operations, device preparation, bench repair, and warranty management.
• Strong verbal and written communication skills with the ability to simplify complex technical terminology to provide excellent customer service and ensure customer satisfaction.
• Ability to execute work deliverables independently as well as collaborating with team members as needed while managing SLAs.
• High school diploma preferred.
• The ability to obtain and maintain necessary access and security clearances, including but not limited to State Driver’s Licenses, TSA/UEP clearances, and Federal security clearances relevant to your coverage area and position.
• Three to five years of relevant technical experience required.
• Formal technical training or education in System Administration, Networking, or Microsoft Systems preferred.
• US Citizenship required by our client; no dual citizenship permitted.

Responsibilities

• Responsible for new hardware equipment installations.
• Responsible for new hardware equipment installations at airports nationwide, serving the TSA, once TSA cleared.
• Provides equipment triage, maintenance, and repair for a variety of hardware products.
• Tracks inventory and records assets per company procedure.
• Provides system upgrades and replacements as needed.
• Managing multiple service tickets, promptly and thoroughly documenting the service provided and all steps taken to resolve tickets in the ticket management system.
• Provides timely updates to customer concerns and issues, encourages open lines of communication with all stakeholders.
• Assist or lead warehouse and depot operations.
• Tracking, maintaining and as appropriate disposing or recycling equipment and spare parts
• Leads hardware and software training and development.
• Other duties as assigned or requested.

Skills

Android devices

Microsoft Office

ServiceNow

SharePoint

Advanced diagnostics

Documentation

Inventory management

Customer service

Communication

Independent work

Security clearances

Education

High school diploma (preferred)

Formal technical training in System Administration, Networking, or Microsoft Systems

US Citizenship required

Tools

CompTIA IT Fundamentals (ITF+)

CompTIA A+

CompTIA Security+

Google IT Support Certificate

CompTIA Network+

Job description

Form 10 Group, Inc. is seeking a Travel Field Service Technician in Chicago, IL to provide on-site and remote support for hardware systems, install, repair, and perform preventative maintenance. This 1099 contractor role requires travel to client sites nationwide with per-diem excluded, and all travel expenses covered.

You will document services, manage assets, and uphold service level agreements. Responsibilities include handling hardware installations, troubleshooting, and coordinating with