Travel Experience Counselor III

American Express Global Business Travel; Washington (District of Columbia); Vor Ort; USD 58.000 - 68.000; Vollzeit

Benefits dieser Stelle

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Zusammenfassung

Amex GBT’s U.S. Military and Government team is seeking a Travel Consultant in Washington, DC.

This onsite role delivers exceptional service to defense and government travelers before, during, and after business trips, leveraging top-tier technology to ensure a flawless travel experience. With 10+ years in military/government travel and expert Sabre knowledge, you’ll provide tailored recommendations and resolve complex itineraries while maintaining a strong focus on customer care and compliance.

Qualifikationen

• 10+ years of experience as a Travel Consultant in Military and Government.
• Advanced knowledge of GDS Sabre and international travel.
• U.S. citizenship is required due to Federal Government contract.

Aufgaben

• Create domestic and international travel arrangements (air, hotel, rail, ground transportation).
• Ensure reservations follow client standards and preferences.
• Act as a trusted advisor with informed recommendations for the best travel experience.
• Handle a range of bookings from simple to complex, including multi-destinations and fare changes.
• Make changes or resolve issues during or before travel assignments.

Kenntnisse

GDS Sabre

International travel

Customer service

Teamwork

Tools

Sabre

Jobbeschreibung

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients. This is a onsite customer dedicated role. As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You'll Do

• Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation.
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work.

Location

We are currently located on the 5th floor, Area 5300 1275 First Street NE Washington DC 20526 Onsite

What We're Looking For

• 10 or more years' experience working as a Travel Consultant in Military and Government.
• Advanced knowledge of GDS (Sabre) and International Travel
• U.S. citizenship required due to Federal Government contract.
• A genuine passion for high-quality customer service - we care about our customers and it’s important to us that you do too.
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, "can do" attitude.
• Willingness to learn and grow!

Salary: $58,000 - $68,000. The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Location Washington DC, United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.