Travel Customer Support Specialist

Kopp Travels; Des Moines (IA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Remote position

Growth opportunities

Travel discounts

Training and guidance

Job summary

Kopp Travels USA is seeking a Travel Customer Support Specialist to assist clients throughout their travel journey, from booking to return home. This 100% remote role offers a flexible schedule, growth opportunities, exclusive industry discounts, and a supportive team with ongoing training.

The ideal candidate will have excellent communication skills, customer service experience, and a passion for travel and helping others create memorable experiences.

Qualifications

• Excellent written and verbal communication.
• Customer service experience preferred.
• Organized, dependable and detail-oriented.
• Comfortable using technology and learning booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Skills

Communication skills

Customer service

Organization

Tech proficiency

Tools

Booking platforms

Job description

About the job Travel Customer Support Specialist

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.