Customer Service Coordinator – Travel Support

Enchanted Horizons Travel; New Britain (CT); Hybrid; USD 40,000 - 60,000; Part time

Benefits offered by this job

Comprehensive training

Ongoing mentorship

Flexible remote work options

Career growth opportunities

Job summary

Enchanted Horizons Travel is seeking a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience in New Britain, Connecticut. The ideal candidate will assist customers with travel inquiries, coordinate details, and communicate effectively throughout the planning process. This role offers part-time or full-time opportunities with flexible remote work options and career growth in the travel industry.

Qualifications

• Excellent written and verbal communication skills.
• Strong organization and time-management abilities.
• Detail-oriented and customer-focused mindset.

Responsibilities

• Communicate with clients regarding travel inquiries and requests.
• Provide guidance on travel options, timelines, and next steps.
• Ensure accuracy of client information and travel details.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Detail-oriented mindset

Customer-focused mindset

Education

Customer service or hospitality experience preferred

Job description

Customer Service Coordinator – Travel Support

Job Summary

We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests
• Provide guidance on travel options, timelines, and next steps
• Support reservation coordination and follow-up communication
• Ensure accuracy of client information and travel details
• Deliver high-quality service with professionalism and care
• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills
• Strong organization and time-management abilities
• Self-motivated and comfortable working remotely
• Detail-oriented and customer-focused mindset
• Customer service, administrative, or hospitality experience preferred
• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship
• Flexible remote work options
• Part-time or full-time opportunities
• Career growth within the travel industry