Travel Customer Representative - Remote

Remote; San Francisco (CA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Professional development

Supportive culture

Exclusive travel industry tools

Incentive-based earnings

Job summary

Destination Knot is seeking a Travel Customer Representative to assist clients with their travel needs, provide excellent service, and ensure every detail of their trip is handled with care.

This fully remote role offers flexible scheduling, ongoing training, and access to exclusive travel industry tools, plus incentive-based earnings and travel perks for top performers. You will respond to inquiries, present options, and manage reservations with minimal supervision.

Qualifications

• Prior experience in customer service, travel, or hospitality preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple client needs simultaneously.
• Comfortable working in a fully remote setting with minimal supervision.
• Strong problem-solving and follow-up skills.
• Proficiency with email, online forms, and booking tools.
• Must be 18+ with a reliable computer and internet connection.
• Passion for travel and helping others plan memorable experiences.

Responsibilities

• Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities.
• Deliver professional customer service through phone, email, and online platforms.
• Research, prepare, and present travel options that align with client preferences.
• Assist with reservations, booking confirmations, and itinerary management.
• Maintain accurate records and follow up with clients to ensure satisfaction.
• Stay informed about industry updates, promotions, and supplier resources.
• Collaborate with team members to ensure seamless client experiences.

Skills

Excellent verbal and written comms

Customer service experience

Multitasking

Remote work

Booking tools

Tools

Booking tools

Job description

About Us

Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. We are committed to exceptional client care, professional training, and creating memorable travel experiences. Our team thrives in a supportive environment where individuals can grow into skilled professionals in the tourism and hospitality industry.

Position Overview

We are looking for a Travel Customer Representative to join our team. In this role, you will assist clients with their travel needs, provide excellent service, and ensure every detail of their trip is handled with care. This is a remote position ideal for those passionate about travel and helping others plan meaningful experiences.

Key Responsibilities

• Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities
• Deliver professional customer service through phone, email, and online platforms
• Research, prepare, and present travel options that align with client preferences
• Assist with reservations, booking confirmations, and itinerary management
• Maintain accurate records and follow up with clients to ensure satisfaction
• Stay informed about industry updates, promotions, and supplier resources
• Collaborate with team members to ensure seamless client experiences

Qualifications

• Prior experience in customer service, travel, or hospitality preferred
• Excellent verbal and written communication skills
• Ability to multitask and manage multiple client needs simultaneously
• Comfortable working in a fully remote setting with minimal supervision
• Strong problem-solving and follow-up skills
• Proficiency with email, online forms, and booking tools
• Must be 18+ with a reliable computer and internet connection
• Passion for travel and helping others plan memorable experiences

What We Offer

• Flexible, remote work schedule
• Training and ongoing professional development
• A supportive and positive team culture
• Access to exclusive travel industry tools and resources
• Opportunities for incentive-based earnings and travel perks

Work Environment

This is a remote position offering flexibility, growth opportunities, and the chance to work in a dynamic, rewarding travel agency environment.