Travel customer representative

Kopp Travels; Detroit (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Travel perks

Flexible scheduling

Remote work

Training programs

Job summary

Kopp Travels USA is seeking a Travel Customer Representative to support clients from booking through return, delivering friendly service via email, phone, and messaging platforms. You will help with bookings, changes, cancellations, and special requests, provide destination information, and proactively follow up to ensure traveler satisfaction.

This role is 100% remote with flexible scheduling and growth opportunities, plus travel perks for team members.

Qualifications

• Excellent verbal and written communication is essential.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent communication

Customer service experience

Detail-oriented

Tech-savvy

Tools

Booking platforms

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we’d love to hear from you. Apply today and start your journey with Kopp Travels USA!