Travel customer representative

Kopp Travels; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks

Supportive team environment

Job summary

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their journey, from booking to return. This role includes responding to inquiries, assisting with bookings, and ensuring client satisfaction. Ideal candidates are enthusiastic about travel, possess strong communication and customer service skills, and are comfortable with technology. The position is 100% remote with flexible scheduling and offers travel perks, growth opportunities, and a supportive team environment.

Qualifications

• Strong communication skills are crucial for client interactions.
• Experience in customer service, especially in travel, is preferred.
• Detail-oriented and proactive individuals are encouraged.

Responsibilities

• Respond to client inquiries through various communication channels.
• Assist clients with travel bookings, changes, and cancellations.
• Provide accurate information about travel-related aspects.
• Follow up with clients regarding trip confirmations.
• Address client concerns with empathy and effective solutions.

Skills

Excellent verbal and written communication

Strong customer service experience

Organized and dependable

Tech-savvy and quick learner

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Kopp Travels USA!