Travel customer representative

Prestigetravelagencybymich; Indianapolis (IN); Remote; USD 30,000 - 70,000; Full time

Benefits offered by this job

Travel perks and exclusive discounts

Ongoing training and support

Flexible scheduling

Job summary

A leading travel agency is seeking a Travel Customer Representative to assist clients from booking through to their return home. The ideal candidate will possess excellent communication skills, strong customer service experience, and a passion for travel. Responsibilities include responding to inquiries, assisting with bookings and changes, and providing accurate trip information. This role offers a competitive salary of $30,000–$70,000 per year, flexible remote work, and opportunities for professional growth.

Qualifications

• Prior experience in customer service, especially in travel or hospitality.
• Ability to use booking platforms and related technology.
• Proactive mindset with strong attention to detail.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information on travel policies and destinations.
• Follow up with clients to confirm trip details.
• Handle complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

Travel Customer Representative

As a Travel Customer Representative, you will play a key role in supporting clients throughout their travel journey—from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Compensation

• Salary range: $30,000–$70,000 per year, depending on experience and performance.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich USA!