Travel customer representative

Prestigetravelagencybymich; Durham (NC); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Flexible scheduling

Ongoing training

Job summary

A travel agency is seeking a Travel Customer Representative to support clients from booking to return. This remote role requires excellent communication and customer service skills. The ideal candidate should be organized and technology-savvy, with a passion for travel. Responsibilities include responding to inquiries, assisting with bookings, and providing information about travel policies. Join our supportive team and enjoy travel perks while helping clients create unforgettable experiences.

Qualifications

• Excellent communication skills are essential for this role.
• Prior experience in customer service, preferably in travel or hospitality.
• Dependable and organized with a focus on details.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate destination and policy information.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Comfortable with technology

Proactive attitude

Tools

Booking platforms

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich USA!