Travel customer representative

Prestigetravelagencybymich; Phoenix (AZ); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Ongoing training

Job summary

A travel service agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This role involves responding promptly to inquiries, assisting with bookings, and providing essential travel information. The ideal candidate will have excellent communication skills, a commitment to customer service, and a passion for helping others plan memorable experiences. This position offers remote work flexibility and opportunities for growth within the agency.

Qualifications

• Experience in travel or hospitality customer service.
• Ability to handle concerns with empathy.
• Proficiency with booking platforms and systems.

Responsibilities

• Respond to client inquiries via various platforms.
• Assist with bookings, changes, and cancellations.
• Provide information on travel documents and policies.
• Follow up with clients about trip details.
• Address concerns or complaints professionally.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Attention to detail

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich USA!