Travel Counselor Marine

American Express Global Business Travel; United States; Remote; USD 46,000 - 86,000; Full time

Benefits offered by this job

Travel perks

Health and welfare insurance

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Learning opportunities

Job summary

Amex GBT is seeking a remote Traveler Care specialist to book and manage marine and corporate travel from home in the United States. You will advise on itineraries, use Amadeus GDS, and communicate across phone, chat, and email while upholding travel policies and data security.

This 24/7 team operates with US-specific shifts; successful candidates will deliver proactive service, collaborate with the team, and meet customer satisfaction metrics while maintaining high travel industry knowledge.

Qualifications

• Experience in travel, marine travel preferred and understanding of fares and ticketing rules for car, air, and hotel.
• Proven client service excellence with proactive needs anticipation.
• Strong written and verbal communication.
• Attention to detail and integrity with traveler data.

Responsibilities

• Advise and arrange travel for marine and corporate customers.
• Book domestic and international travel (air, rail, hotel) across complex itineraries.
• Use Amadeus Global Distribution System (GDS).
• Communicate effectively with customers via phone, chat, and email.
• Act as a trusted advisor, selling additional services and ensuring policy compliance.

Skills

Marine travel knowledge

Customer service excellence

Communication skills

Detail orientation

Teamwork and collaboration

Tools

Amadeus GDS

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top Marine clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

What You’ll Do

• Advise and arrange travel for marine and corporate business customers
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Amadeus Global Distribution System (GDSs)
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
• We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Previous experience in travel (preferably marine business travel) and understanding of fares and ticketing rules for car, air, and hotel
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise ( Amadeus )
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in marine travel, business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. Our US EMM agents work from 8am - 7pm ET, We have specific colleagues dedicated to the weekend shifts. All agents rotate closing shifts. However, please be flexible and prepared to work afternoon shifts and weekends on an as needed basis.

Location United States

The US national base salary range for this position is from $46,200.00 - $85,800.00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do.
• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Inclusion in every aspect of our business at Amex GBT.
• global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.