Travel Counselor - AZ based

GRAND CANYON UNIVERSITY; Phoenix (AZ); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401K savings plan

Flexible spending accounts

11 paid holidays

Tuition discount program

Job summary

Grand Canyon Education (GCE) seeks a Travel Counselor/Travel Agent to manage and coordinate staff travel in a hybrid Phoenix location. You will book airline travel, hotels, cars, and group itineraries, ensuring cost efficiency and timely delivery of travel plans.

The role requires 3+ years in airline travel bookings, experience with GDS Apollo, and a bachelor’s degree preferred. Work hours are Mon–Fri, 8:00 a.m.–5:00 p.m. Arizona time, in-office with hybrid flexibility.

Qualifications

• Bachelor’s degree preferred and relevant travel industry experience.
• Minimum of three years booking airline travel in agency or corporate settings.
• Experience with full-service reservations including hotel, air and car.

Responsibilities

• Arrange and book travel for staff and Athletics/Group travel as requested.
• Ensure travel is efficient, cost-effective, and compliant with policies.
• Coordinate with travel agencies and finance to generate itineraries and invoices.
• Maintain travel databases, update trip files, and prepare for audits.

Skills

Travel coordination

Customer service

GDS knowledge

Education

Bachelor's degree (regionally accredited)

Tools

GDS Apollo

Job description

Come Grow With Us Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in. Do you have a passion for efficiently arranging travel plans and providing exceptional customer service? Grand Canyon Education’s travel department is seeking a full time Travel Counselor/Travel Agent. This position will report to the Travel Manager and will work Monday through Friday, 8:00 a.m. to 5:00 p.m (Arizona time). In this role, we will look to you for coordinating all aspects of maintaining the corporate travel program for the university. This is a hybrid role, must reside in the Phoenix, Arizona area.

What you will do:

• Arrange and book travel on behalf of staff as required.
• Work to ensure travel is arranged efficiently and effectively.
• Assist in processing Athletics/Group travel requests, maintain group system, and communicate final travel itineraries to requestor.
• Ensure implementation of cost saving measures through negotiation with travel service provider, arrangement of the most economic route and appropriate itinerary.
• Create, maintain, and update hard copy trip files for all travel, including review and preparation for annual audit.
• Enter information provided by staff into the database and maintain travel database.
• Coordinate with designated travel agency to provide trip itineraries to travelers.
• Coordinate with finance department to invoice travelers for personal travel costs, including sending invoices to travelers and following up with finance staff.
• Arrange hotel meeting space and any other arrangements needed for GCU field staff
• Monitor and ensure compliance with Travel Policy and Procedures.
• Provide content update for the travel section of the web site.
• Complete other duties as assigned.

What you will need:

• Working with Athletic departments highly desirable.
• Bachelor’s degree from a regionally accredited college or university preferred.
• Minimum of three years of experience in booking airline travel either in agency or corporate environment.
• Experience in booking full-service reservations, hotel, air and car.
• Minimum of two years of experience in utilizing GDS software (Apollo preferred).

Why work at GCE:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan.
• Generous time off plan and 11 paid holidays.
• Paid time off to volunteer in the community or at GCE sponsored events.
• We also offer full-time employees, their spouses and dependent children an Education Tuition Discount Program.

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At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.