Travel Consultant Trainee — Launch Your Travel Career

ECAAA AAA East Central; Shively (KY); On-site; USD 28,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401K match

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Travel Consultant Trainee to support the AAA Travel Agency in selling and serving members, while gaining education and experience. The role leads to a Travel Agent position within about six months based on performance and sales results.

You will learn to handle air, car, hotel, and rail reservations, work with lead tools, and maintain client confidentiality per laws and Club policies. Training includes exposure to Apollo, Viewpoint, and other vendor systems.

Qualifications

• High School GED Required.
• Associates Preferred.
• 1-3 years Travel agency or sales.
• Moderate knowledge in a variety of operating areas, products and services offered, and Branch Operations delivery channels desirable.
• Advanced verbal and written communication skills required.
• Moderate analytical and time management skills required.
• Knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
• General typing, Windows, Outlook, Word, and Internet/Intranet access skills required.
• General knowledge of Club systems, including Apollo, Viewpoint, and various vendor websites commonly used to secure cruise and tour packages as well as Travel Insurance preferred.

Responsibilities

• Learn and develop skills to sell foreign and domestic travel related products and services.
• Utilize lead management tools to cultivate new business while building repeat business.
• Advise clients on travel requirements, protection plans, and related information.
• Follow policies and document all transactions accurately.
• Develop product knowledge to support the Preferred Supplier program and achieve sales and cross-sell goals.
• Issue international driving permits and passport photos.
• Gain knowledge to provide air, car, hotel, rail reservations and ticketing.
• Use computer systems to fulfill travel requests.
• Maintain accuracy of all transactions and required documentation.
• Maintain confidentiality of client information as per laws and policies.
• Develop expertise on all Club products and member offers.
• Research and compare suppliers’ rates for competitive pricing.
• Maintain service quality to meet branch and corporate objectives.
• Identify cross-sell opportunities based on member needs.
• Enhance member relationships by diversifying product usage.
• Provide sales leads to other departments.
• Maintain administrative requirements (wage/hour, expenses, training).
• Analyze cruise and tour packages with management to develop skills.
• Satisfy needs of first-time and seasoned travelers.
• Avoid delays in service due to high-cost arrangements.
• Resolve issues with management assistance when needed.
• Document and explain write-offs or shortages to management.

Skills

Verbal communication

Written communication

Time management

Analytical thinking

Customer service

Sales

Education

High School GED

Associates

Tools

Apollo

Viewpoint

Financial systems

Windows

Outlook

Word

Internet/Intranet

Job description

Auto Club Enterprises is seeking a Travel Consultant Trainee to support the AAA Travel Agency in selling and serving members, while gaining education and experience. The role leads to a Travel Agent position within about six months based on performance and sales results.

You will learn to handle air, car, hotel, and rail reservations, work with lead tools, and maintain client confidentiality per laws and Club policies. Training includes exposure to Apollo, Viewpoint, and other vendor systems.