Travel Experience Counselor III

American Express Global Business Travel; Washington; On-site; USD 58,000 - 68,000; Full time

Job summary

Amex GBT is seeking a Travel Consultant to join our U.S. Military and Government team in Washington, DC. You will create travel arrangements for defense and government travelers, handling air, hotel, rail, and ground transportation, with a focus on exceptional service onsite.

The role requires 10+ years in travel consulting for military/government, Sabre GDS proficiency, U.S. citizenship, and a collaborative, customer-first mindset to ensure flawless travel experiences from start to finish.

Qualifications

• 10+ years’ experience as Travel Consultant in Military and Government.
• Advanced knowledge of GDS (Sabre) and International Travel.
• U.S. citizenship required due to Federal Government contract.
• Strong customer service mindset and collaborative approach.

Responsibilities

• Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation.
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed recommendations for the best travel experience.
• Handle a wide range of bookings from simple to complex including multi-destinations, exchanges, and complex fares.
• Make changes or resolve issues during or before travel assignments, including routine and non-routine work.

Skills

Customer service

Teamwork

Communication

Positive attitude

Tools

Sabre GDS

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.
This is a onsite customer dedicated role.
As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You’ll Do

Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation.
Ensure reservations are built according to client standards and preferences.
Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work.

Salary: $58000 - $68000
Location: We are currently located on the 5th floor, Area 5300
1275 First Street NE Washington DC 20526 Onsite

What We’re Looking For

10 or more years’ experience working as a Travel Consultant in Military and Government.
Advanced knowledge of GDS (Sabre) and International Travel
U.S. citizenship required due to Federal Government contract.
A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too.
Good verbal and written communication skills
Strong teamwork skills
A positive, “can do” attitude.
Willingness to learn and grow!

Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient. Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

Location

Washington DC, United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!