Travel Consultant

Avanti Destinations; Nevada (IA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Low-cost medical & dental coverage

Paid time off

Paid holidays

Reduced cost Tri-Met passes

Job summary

Avanti Destinations is seeking a Travel Consultant to join our Reservations team in Reno, NV. In this full-time, non-exempt role, you will sell customized vacations to inbound leads from U.S. travel agents, using our propriety software, and deliver outstanding customer service.

You will respond to inquiries, assemble itineraries, and follow up on bookings while meeting sales targets and maintaining high professional standards. A background in travel or call-center environments is preferred.

Qualifications

• Proven history of meeting sales goals in a retail or other sales environment
• Experience and passion for delivering exceptional internal and external quality customer service
• Strong communication skills: verbal, listening and written
• Polished telephone etiquette and friendly demeanor
• Previous call center experience preferred
• Highly organized and detail-oriented
• Able to adapt to changing policy and product in a fast-paced environment
• Able to work any shift during hours of operation (6:30 am - 6:00 pm)
• Willingness to work overtime as needed
• Passion for travel; knowledge of Europe, Asia, and Latin America a plus

Responsibilities

• Sell customized vacations to inbound leads from our network of travel agents
• Listen to customer requests, position products and close sales
• Book travel components using our proprietary software
• Send follow-up communications via email on active bookings
• Provide exceptional external and internal customer service
• Meet sales targets and participate in incentive programs
• Opportunity to visit Avanti destinations after first year

Education

High school diploma or GED

Tools

MS Outlook

MS Word

MS Excel

MS Teams

Job description

Job Description

POSITION TITLE:

Travel Consultant

DEPARTMENT:

Reservations

REPORTS TO:

Director of Call Center Operations

CLASSIFICATION:

Full-time, Non-Exempt; Hourly

WAGE:

$20

DIRECT REPORTS:

None; Non-Supervisory Position

WORK LOCATION:

Reno NV

REMOTE WORKER?

No

Avanti Destinations is an industry leading Travel Company with expertise in customizable travel to Europe, Central & South America, and Asia, including air, rail, cars, hotels, sightseeing, transfers, and other experiential travel options. We specialize in providing hand-picked, locally owned hotels in large and small cities, as well as hard-to-find-options for experienced travelers at the best values. Avanti is rapidly growing; breaking barriers and using innovative technologies to make sure travel agents continue to book vacations through our travel consultants.

Job Profile and Description

Avanti Destinations is the market leader in long haul independent travel management, working exclusively for travel agents. The primary duty of an Avanti Travel Consultant is to sell customized vacations. In this sales position, highly qualified leads from our network of travel agents located throughout the United States are directed to our inbound call center. Our competitive work environment requires Travel Consultants to be able to listen to the customer’s request, position products, and close sales. The responsibilities of a Travel Consultant include but are not limited to: answering phone calls in order to create personalized vacations under our Fully Independent Travel model, booking the components of a travel itinerary using our propriety software, sending follow up communications on active bookings by email, and providing exceptional external and internal customer service. We have achieved our success by maintaining high standards throughout our company, and within the first year as a Travel Consultant, you will have sales targets allowing you to earn incentives. Upon your second year with Avanti, you qualify for the opportunity to visit at least one Avanti destination as part of your ongoing education.

This Full-Time position is eligible for participation in a comprehensive company benefits & perks program. Avanti

offers low-cost medical and dental coverage, paid-time off, paid holidays, reduced cost Tri-Met passes (benefit eligibility begins at the beginning of the month following 60 days of employment).

Requirements, Skills and Experience

• Proven history of successfully meeting sales goals in a retail or other sales environment
• Experience and passion for delivering exceptional internal and external quality customer service
• Skilled ‘relationship builder’; enthusiasm for making a difference in the customer experience
• Excellent communication skills: verbal, listening and written
• Polished telephone etiquette, upbeat and friendly personality
• Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Previous call center experience preferred
• Strong computer skills (MS Outlook, MS Word, MS Excel, MS Teams, Internet, etc.)
• Excellent problem solving, complaint resolution and negotiation skills
• Highly organized and detail-oriented
• Able to adapt to changing policy and product in a fast-paced performance-driven culture
• Demonstrate exceptional habits of dependability and attendance
• Able to work any shift time during hours of operation (6:30 am - 6:00 pm, Monday - Friday)
• Available for overtime hours as needed
• Passion for travel; European, Asian, and Latin American travel and/or geography knowledge a plus

Education and Qualifications

• Have high school diploma or GED equivalent

Performance Measurements

• Accurate and complete information about Company products and services is provided to customers.
• Good working relationships and coordination exist with customers, staff, and management. Supervisor is informed of activities.
• The Company's professional reputation as a leader in the travel industry is conveyed and maintained.

Business Relationships

Avanti’s Travel Consultants exceed Company objectives by working closely with supervisors to ensure accuracy, quality, exceptional customer service and business goals/standards are met.

Phy