Remote Customer Service Representative

International SOS; Kansas City (MO); À distance; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive hourly rate

Full-time (40 hours/week)

Paid training

401K

Medical, Dental & Vision

Paid time off

Remote work from home

No sales

Résumé du poste

International SOS is seeking skilled Customer Service Representatives to support global client programs from a remote setting. You will handle inbound requests via phone, email, and chat, delivering polished, timely assistance for lifestyle services and loyalty program benefits.

Ideal candidates have at least 2 years in interactive customer service, strong communication, and the ability to multi-task across systems.

Qualifications

• Minimum 2 years of interactive customer service experience (call center or high-volume support preferred).
• Hospitality, travel, or loyalty program experience is highly valued.
• Personal global travel experience is an asset.
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued.
• Strong communication and problem-solving skills.

Responsabilités

• Manage inbound customer requests through phone, email, and chat.
• Provide accurate and timely support for customer inquiries and service requests.
• Assist customers with travel-related or lifestyle loyalty program needs.
• Document interactions and manage cases using company systems.
• Maintain quality standards while meeting service and performance metrics.

Connaissances

Customer service

Call center experience

Multitasking

Communication skills

Problem solving

Outils

GDS systems

Description du poste

Location:

Remote USA - Must located in in one of the following states: AL, AZ, CT, FL, GA, IL, KY, MO NC, NH, NV, OH, OK, PA, SC, TN, TX, VA,

Position Type:

Permanent, Full-Time

Pay Range:

$18.00 per hour

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands.

Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.

We are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.

You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.

Why you will love working with us:

• Competitive hourly rate + performance-based incentives
• Full-time (40 hours/week), Fixed Schedules
• Paid training
• 401K (Retirement Plan)
• Medical, Dental & Vision benefits
• Paid time off
• Remote Work from home opportunity
• No sales required

What you will do:

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

The goal of this role is to provide professional, seamless customer experience with every interaction.

What we are looking for in a successful candidate:

• A passion for helping customers and solving problems
• Strong communication and interpersonal skills
• The ability to multitask across multiple systems and requests
• Attention to detail and strong time management
• Comfort working in a fast-paced, performance-driven environment
• Experience:Minimum 2 years of interactive customer service experience
• Call center or high-volume service experience preferred
• Hospitality, travel, or loyalty program experience is highly valued
• Personal global travel experience is an asset
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
• Investigative mindset with a passion for creating extraordinary experiences

Language Opportunities:

We are currently recruiting individuals who are fluent (verbal and written) in English. Professional-level proficiency in any of the following additional languages is considered a strong asset:

• Spanish
• French
• Mandarin
• Cantonese
• Portuguese

Please note: Language placement may vary depending on the client program supported.

Work Requirements:

• Must located in in one of the following states: AL, AZ, CT, FL, GA, IL, KY, MO NC, NH, NV, OH, OK, PA, SC, TN, TX, VA,
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Have a private work-from-home environment with reliable hardwired internet
• Ability to pass required background screening
• High school diploma or equivalent is required.
• Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process