Travel Claims Examiner and Customer Service Representative

Brown & Brown, Inc.; Florida; Remote; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k)

Tuition reimbursement

Paid time off

Holidays

Employee discounts

Job summary

One80 Intermediaries in Florida is seeking a Travel Claims Examiner and Customer Service Representative to review and analyze claims, ensuring accuracy and policy compliance. You will handle moderate to complex issues and coordinate documentation for timely decisions.

The role combines claims analysis with customer service, including inbound calls, release of payments, and meticulous case notes. A High School diploma and strong communication skills are required, with Microsoft Office proficiency.

Qualifications

• High School Diploma or equivalent is required.
• Excellent interpersonal, oral and written communication skills.
• Ability to analyze moderately to complex claim issues.
• Proficiency with Microsoft Office programs.

Responsibilities

• Analyze and research claim issues of moderate to complex difficulty.
• Review and apply policy provisions in claim processing.
• Request and obtain necessary documents for claim processing and follow up.
• Release accurate benefit payments in accordance with policy.
• Document information in the claim system and handle inbound CSR calls.

Skills

Interpersonal communication

Written communication

Oral communication

MS Office

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Travel Claims Examiner and Customer Service RepresentativeWe use cookies to improve your browsing experience. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. To find out more about the cookies we use, see our Privacy Policy.### Travel Claims Examiner and Customer Service RepresentativeApply: Remote: Remote - Florida: Full time: Posted Today: R26\\_0000003707Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.**One80 Intermediaries** is seeking a **Travel Claims Examiner and Customer Service Representative**to join our growing team! We are looking for a Travel Claims Examiner and Customer Service Representative to join our team. In this role, you will be responsible for reviewing and analyzing claims to ensure they are processed accurately and in accordance with policy provisions. You will handle moderate to complex claim issues, ensuring that all necessary documentation is obtained, and claims are either approved or denied based on established guidelines. **How You Will Contribute:** * Analyze and research claim issues of moderate to complex difficulty.* Ability to comprehend complicated workflows, policy certificates, and policy provisions.* Review and apply policy provisions in processing of claims received.* Request and obtain necessary documents for claim processing/consideration, including scheduling follow-ups for documentation.* Release of accurate benefit payments in accordance with CBP policy, industry standard & other applicable TPA or SLA agreements.* Proper documentation of required information in claim system, including follow up information.* Receive inbound calls within assigned queues and/or as an overflow for the CSR team. **Skills & Experience to be Successful:** * High School Diploma or equivalent.* Ability to function independently within established guidelines.* Excellent interpersonal, oral and written communication skills.* Intermediate skill level in Microsoft Office programs. **About One80:** One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. **Pay Range**$16.00 - $21.00 Hourly*The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.***Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.*