Travel Analyst Supervisor

MVM, Inc.; Phoenix (AZ); Hybrid; USD 70,000 - 90,000; Full time

Job summary

MVM, Inc. is seeking a Travel Analyst Supervisor to oversee the Command Center, ensure accurate scheduling and reporting, and manage a team across multiple schedules. The role requires coordinating with clients and internal teams to maintain contract compliance and high-quality service.

The position demands strong communication, scheduling, and leadership skills, with a flexible schedule to support a 24/7 operation and mission-critical work in a government or client environment.

Qualifications

• Bachelor’s degree required; substitution options allowed as stated in the ad.
• 2+ years of related experience in law, social work, detention, corrections, or similar fields when using an associate’s degree.
• Strong verbal and written communication skills.
• Experience supervising employees in a 911 dispatch/command center/call center environment.
• Proficiency in MS Office applications (Word/Excel/PowerPoint/Outlook).

Responsibilities

• Oversee Travel Analysts across schedules within the Command Center.
• Ensure workflows, policies, procedures and fiscal accountability are followed.
• Verify and confirm all scheduled trips and reports for accuracy and timeliness.
• Communicate updates to management, client, and stakeholders; coordinate with multiple departments.
• Assign staff to trips and monitor utilization and overtime.
• Prepare and submit required reports; maintain data in the company system.

Skills

Verbal and written comms

Supervisory experience

Customer service

Time management

Attention to detail

Flexibility in schedule

Bilingual English/Spanish

Education

Bachelor’s degree

Associate’s degree with 2+ years relevant experience substituted for bachelor

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Title: Travel Analyst Supervisor Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

About MVM, Inc. Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Job Summary:

The Travel Analyst Supervisor assists in the oversight of all aspects of the Command Center. The Travel Analyst Supervisor is responsible for the supervision of Travel Analysts assigned to different schedules. This position is responsible for ensuring established workflows, policies, procedures and protocols, and fiscal accountability are performed and enforced in Command Center. The Travel Analyst Supervisor is responsible for verifying and confirming all scheduled trips and reports are executed accurately and in a timely manner, confirming information entered in MVM’s proprietary transport system in correct and ensuring all stakeholders are notified of scheduled transports.

Essential Functions and Responsibilities:

Implement and enforce company’s and client’s policies and procedures and ensures that changes in policies and/or procedures are communicated to the team. Enforce program changes as specified by the Program Manager, Deputy Program Manager and Command Center Managers and disseminate guidance to personnel. Ensure ongoing compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations. Maintains a consistent level of communication with field managers and staff, the Customer, subcontractor, and stakeholders. Receive and review travel requests for accuracy to coordinate travel; organizes and oversees workflow to ensure all processes are implemented and followed. Must be able to respond to multiple travel requests in a timely manner to ensure contract compliance. Responsible for creating ground transportation routes and maximizing air travel to accommodate transportation requests. Must keep constant communication with both management and client, if applicable, to provide updates and elevate issues accordingly. Must review all command center emails and respond to emails in a timely manner. Works with Deputy Program Manager and Command Center Managers to ensure requests meet all required contract standards and policies. Responsible for assigning available staff on trips, ensuring we are maximizing staff and managing overtime. Responsible for reviewing staff utilization report to ensure all staff are assigned on trips and elevating issues to Deputy Program Manager and Command Center Managers. Remain aware of travel-related information that may cause delays or prevent flight connections from occurring and communicate this information to employees in route and site management. Coordinate with team to adjust and close case work orders daily. Must be able to manage multiple projects simultaneously; prepare and submit required reports as needed, while managing, verifying and updating information in the company database system. Ensure that the program is in compliance with quality control standards, training and contractual requirements. Review and verifies daily reports; reconciles inventory and reports in accordance with work orders. Create monthly work schedules and submits to management for approval. Monitors time and attendance and the team’s work output to ensure technical performance and productivity. Provide technical leadership, support, and guidance to the team; coaches team members to ensure each member can make sound decisions pertaining to travel coordination. Identify inappropriate employee behavior and/or performance issues in collaboration with Command Center Managers and address through corrective and/or disciplinary action. Assist with employee training and collaborates with the Training Department to ensure compliance with contract requirements. Provide and assists Command Center Manager in conducting orientations, on-the-job trainings, and evaluations for Travel Analysts to ensure all direct reports are trained and onboarded according to company requirements. Based on operational needs, this position may be required to work in the capacity of a Travel Analyst. Perform other duties as assigned.

Minimum Qualifications & Skills:

Possess a bachelor’s degree from an accredited university (an associate’s degree with two or more years of extra relevant experience may be substituted for a bachelor's degree, or more than 4 years of related experience may be substituted for a degree) and, Have at least two years of documented experience in a field related to law, social work, detention, corrections, or similar occupational area; and (a minimum of four years of experience is required when an associate’s degree with two or more years of relevant experience is substituted for a bachelor’s degree or 6 years of experience in a related field when four years of experience is substituted for a degree). Demonstrates excellent verbal and written communication skills. Demonstrate experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment. 1 or more year’s experience supervising employees in a 911 dispatch, command center, call center, or similar program environment. Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook. Requires effective communication and interpersonal skills to effectively interact with different departments within the company, employees and with clients. Ability to take technical direction and feedback from various sources. Committed to providing outstanding customer service and representation of MVM in a professional manner. Requires the ability to prioritize work, meet stringent deadlines, balance multiple tasks and work in a team environment. Strong attention to detail. Ability to deliver the highest quality of work under extreme pressure. Analytical and problem-solving skills. Available to work a flexible schedule.

Preferred Qualifications & Skills:

Bilingual in English and Spanish preferred.

Work Schedule:

This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

Clearance:

Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements:

Must be a U.S. Citizen Ability to obtain/maintain a Security Clearance Favorable credit Check. Successfully pass a background investigation, drug screen. May be required to pass or present specific requirements depending on the position (i.e., DOT exam, vaccinations, CPR, flu shot).

Physical Requirements/Working Conditions:

Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees. Climbing/Stooping/Kneeling: 0% - 10% of the time. Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs. Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time. Sitting: Sitting for prolonged and extended periods of time. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description. Due to the high volume of applications received, the Talent Acquisition Department will contact you directly, should you be selected to advance in our recruitment process. For more information about the company please visit our website at www.mvminc.com MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]. MVM, Inc. is a professional services firm with 2,500 employees and counting across the United States. We have nearly forty years of experience providing professional, technical, administrative, and program management support services to our Government customers, and have extensive domain expertise in counter-narcotics, criminal and civil investigations, public safety, and national security. The health and safety of our employees and contractors continues to be our top priority as we face the challenges associated with COVID-19. MVM is continually monitoring the pandemic circumstances and making changes as appropriate given country, state and local guidelines. Know Your Rights Qualified individuals with a disability have the right to request reasonable accommodation. If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) sending an e‑mail to [e-mail] ; (2) informing us regarding the nature of your request and (3) providing your contact information. Please do not direct any other general employment-related questions to this email and/or phone number. Only inquiries concerning a request for reasonable accommodation will be responded to from this e‑mail address.