Travel Analyst

MVM, Inc.; El Paso (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

MVM, Inc. is seeking a Travel Analyst to coordinate travel and lodging for Field Safety Specialists across multiple sites in the US. You will evaluate flight options for efficiency and cost, book itineraries, and enter travel requests into the scheduling system.

The role requires two years of related experience, strong MS Office skills, and the ability to work rotating shifts, including overnights and weekends to support a 24/7 operation. Bilingual English/Spanish is preferred.

Qualifications

• Possess an associate degree in an appropriate discipline from an accredited college (a high school diploma with an extra two or more years of relevant experience may be substituted for an associate degree).
• Have at least two years of documented experience in a field related to security, law, social work, detention, corrections, or similar occupational area; certification, licensure, and credentials applicable to the professional accreditation of the position (a minimum of four years of experience is required when a high school diploma with two or more years of relevant experience is substituted for an associate degree).
• Demonstrates excellent verbal and written communication skills.
• Demonstrate experience applicable to the goals and objectives of the program sufficient to communicate with other staff, and appropriate for a similar program environment.
• Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook.
• Must be willing to learn internal company systems (Saturn, Mercury, etc.).
• Requires effective communication and interpersonal skills to effectively interact with different departments within the company, employees and with clients.
• Bilingual in English and Spanish, preferred.
• Ability to take technical direction and feedback from various sources.
• Committed to providing outstanding customer service and representation of MVM in a professional manner.
• Requires the ability to prioritize work, meet stringent deadlines, balance multiple tasks and work in a team environment.
• Strong attention to detail.
• Ability to deliver the highest quality of work under extreme pressure.
• Analytical and problem-solving skills.
• Ability to work a rotating shift, overnight, holidays, and weekends to support a 24/7 operation.

Responsibilities

• Receive and review case work orders and confirm date and time of visit with Sponsor to schedule site visit.
• Coordinate travel for Field Safety Specialists once site visits are confirmed with the Sponsor, ensuring all arrangements comply with requirements and company procedures.
• Schedule and confirm Field Safety Specialist travel within 24 hours after receiving confirmation of site visit.
• Work closely and in conjunction with the corporate travel contractor to book flights, lodging and ground transportation.
• Responsible for entering travel requests into the company’s Scheduling System and creating work orders for each order.
• Work with supervisory management and elevate concerns as needed.
• Communicate travel requirement (s) to the Field Safety Specialists.
• Confirm bookings with each Field Safety Specialist and appropriate parties.
• Provide Field Safety Specialists date and time of arrival for each case assigned.
• Aid in changing and/or canceling flights.
• Provides Field Safety Specialist with travel-related information.
• Remain aware of travel-related information that may cause delays or prevent flight connections from occurring and communicate this information to the Field Safety Specialist in route.
• Make last‑minute travel arrangements or cancellations due to inclement weather or other travel emergencies.
• Ensure accurate transportation itinerary information is available to employees and appropriate parties.
• Answer phones and return phone calls in a timely manner.
• Perform other duties as assigned.

Skills

Verbal and written communication

MS Office proficiency

Bilingual English/Spanish (preferred)

Analytical and problem-solving

Teamwork

Education

Associate degree in related discipline

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Title: Travel Analyst Location: McAllen, TX, San Antonio, TX, El Paso, TX, Phoenix, AZ Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

About MVM, Inc. Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Job Summary: The Travel Analyst coordinates and makes travel and lodging arrangements for Field Safety Specialists under the project assigned. The Travel Analyst is responsible for evaluating flight travel time and for selecting the most efficient and cost-effective travel with the goal of minimizing staff travel time. The Travel Analyst is responsible for flight bookings, itineraries, car rentals, etc. for Field Safety Specialists as well as entering travel requests into the company’s scheduling system.

Essential Functions and Responsibilities:

• Receive and review case work orders and confirm date and time of visit with Sponsor to schedule site visit.
• Coordinate travel for Field Safety Specialists once site visits are confirmed with the Sponsor, ensuring all arrangements comply with requirements and company procedures.
• Schedule and confirm Field Safety Specialist travel within 24 hours after receiving confirmation of site visit.
• Work closely and in conjunction with the corporate travel contractor to book flights, lodging and ground transportation.
• Responsible for entering travel requests into the company’s Scheduling System and creating work orders for each order.
• Work with supervisory management and elevate concerns as needed.
• Communicate travel requirement (s) to the Field Safety Specialists.
• Confirm bookings with each Field Safety Specialist and appropriate parties.
• Provide Field Safety Specialists date and time of arrival for each case assigned.
• Aid in changing and/or canceling flights.
• Provides Field Safety Specialist with travel-related information.
• Remain aware of travel-related information that may cause delays or prevent flight connections from occurring and communicate this information to the Field Safety Specialist in route.
• Make last‑minute travel arrangements or cancellations due to inclement weather or other travel emergencies.
• Ensure accurate transportation itinerary information is available to employees and appropriate parties.
• Answer phones and return phone calls in a timely manner.
• Perform other duties as assigned.

Minimum Qualifications & Skills:

• Possess an associate degree in an appropriate discipline from an accredited college (a high school diploma with an extra two or more years of relevant experience may be substituted for an associate degree).
• Have at least two years of documented experience in a field related to security, law, social work, detention, corrections, or similar occupational area; certification, licensure, and credentials applicable to the professional accreditation of the position (a minimum of four years of experience is required when a high school diploma with two or more years of relevant experience is substituted for an associate degree).
• Demonstrates excellent verbal and written communication skills.
• Demonstrate experience applicable to the goals and objectives of the program sufficient to communicate with other staff, and appropriate for a similar program environment.
• Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook.
• Must be willing to learn internal company systems (Saturn, Mercury, etc.).
• Requires effective communication and interpersonal skills to effectively interact with different departments within the company, employees and with clients.
• Bilingual in English and Spanish, preferred.
• Ability to take technical direction and feedback from various sources.
• Committed to providing outstanding customer service and representation of MVM in a professional manner.
• Requires the ability to prioritize work, meet stringent deadlines, balance multiple tasks and work in a team environment.
• Strong attention to detail.
• Ability to deliver the highest quality of work under extreme pressure.
• Analytical and problem-solving skills.
• Ability to work a rotating shift, overnight, holidays, and weekends to support a 24/7 operation.

Work Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

Clearance:

Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements:

Must be a U.S. Citizen | Ability to obtain/maintain a Security Clearance | Favorable credit Check | Successfully pass a background investigation, drug screen. | May be required to pass or present specific requirements depending on the position (i.e., DOT exam, vaccinations, CPR, flu shot).

Physical Requirements/Working Conditions:

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
• Climbing/Stooping/Kneeling: 0% - 10% of the time.
• Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs.
• Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

Due to the high volume of applications received, the Talent Acquisition Department will contact you directly, should you be selected to advance in our recruitment process.

For more information about the company please visit our website at www.mvminc.com

MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

MVM, Inc. is a professional services firm with 2,500 employees and counting across the United States. We have nearly forty years of experience providing professional, technical, administrative, and program management support services to our Government customers, and have extensive domain expertise in counter-narcotics, criminal and civil investigations, public safety, and national security.

The health and safety of our employees and contractors continues to be our top priority as we face the challenges associated with COVID-19. MVM is continually monitoring the pandemic circumstances and making changes as appropriate given country, state and local guidelines.

Know Your Rights Qualified individuals with a disability have the right to request reasonable accommodation. If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by:

(1) sending an e-mail to [e-mail] ; (2) informing us regarding the nature of your request and (3) providing your contact information.

Please do not direct any other general employment-related questions to this email and/or phone number. Only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.