Travel Agent - Lifestyle Management

Ten Lifestyle Group; Dallas (TX); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health/dental/vision

401k match

Generous PTO

Vegas perks: commuter perks, employee 

Job summary

Ten Lifestyle Group is seeking an experienced Travel Agent to support premium members with flight bookings, loyalty redemptions, and comprehensive travel planning.

The role involves handling award travel, multi-city itineraries, and in-travel support across domestic and international trips. Hybrid or onsite work options are available, with opportunities to influence processes and member experiences.

Qualifications

• 2+ years of recent travel booking experience.
• Experience working in a travel agency, TMC, airline, or tour operator environment.
• Strong GDS skills, ideally Amadeus.
• Experience booking and ticketing flights independently.
• Knowledge of airline loyalty programs and award travel.
• Confidence handling itinerary changes, exchanges, and disruptions.

Responsibilities

• Book domestic and international flights using Amadeus and other travel tools.
• Manage airline loyalty and points redemption requests.
• Build complex itineraries, including multi-city and international journeys.
• Handle exchanges, reissues, schedule changes, and cancellations.
• Book hotels and car rentals to support travel plans.
• Research travel options and identify creative solutions when availability is limited.
• Communicate confidently with members via phone, email, and chat.
• Take ownership of each request from initial enquiry to completion.

Skills

GDS experience

Customer service

Attention to detail

Communication skills

Multitasking

Problem solving

Tools

Amadeus

Job description

Love travel planning, airline loyalty programs, and finding creative ways to get members where they want to go?

We're looking for an experienced Travel Agent to join Ten Lifestyle Group, supporting members of a premium financial services program with flight bookings, loyalty point redemptions, and seamless travel experiences.

This is not a script-driven contact center role.

You'll manage complex travel requests from start to finish, including award travel, international itineraries, multi-city journeys, flight changes, and in-trip support. One moment you might be securing a business-class redemption to Tokyo, and the next helping a member navigate a disrupted itinerary across multiple destinations.

This position can be structured as hybrid or onsite, depending on business needs and team requirements. As leadership continues to refine and scale the operation, you'll have the opportunity to influence processes, contribute new ideas, and help shape the member experience.

If you enjoy solving complex travel challenges, maximizing airline loyalty programs, and delivering exceptional service, we'd love to hear from you.

What You'll Be Doing

• Book domestic and international flights using Amadeus and other travel tools
• Manage airline loyalty and points redemption requests
• Build complex itineraries, including multi-city and international journeys
• Handle exchanges, reissues, schedule changes, and cancellations
• Book hotels and car rentals to support travel plans
• Research travel options and identify creative solutions when availability is limited
• Communicate confidently with members via phone, email, and chat
• Take ownership of each request from initial enquiry to completion

Why Join Ten

• Work on interesting and complex travel requests every day
• Develop deeper expertise in airline loyalty programs and premium travel
• Be part of a supportive global travel team
• Access opportunities for growth within a leading lifestyle and travel business
• Help create exceptional experiences for members around the world

What We're Looking For

• At least 2 years of recent travel booking experience

• Experience working in a travel agency, TMC, airline, or tour operator environment
• Strong GDS skills, ideally Amadeus
• Experience booking and ticketing flights independently
• Knowledge of airline loyalty programs and award travel
• Confidence handling itinerary changes, exchanges, and disruptions
• Strong attention to detail and ability to manage multiple bookings simultaneously
• Passion for travel and delivering outstanding customer service

What We Offer

• Competitive salary + quarterly performance based bonuses
• Full benefits: Health/dental/vision, 401k match, generous PTO
• Vegas extras: Commuter perks, employee discounts, luxury brand partnerships
• Growth jackpot: Training, mentorship, international ops, Certified B Corp impact
• Squad goals: Fun, diverse team with epic tenure & recognition parties
• Your Edge: Vegas expertise, 2+ years hospitality/concierge/travel, customer service fire, good English + Office skills. World traveler? Extra shine!