Travel Advisor

AAA Hoosier Motor Club; Terre Haute (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

AAA Hoosier Motor Club is seeking a service-centered Advisor to provide expert travel planning, promote AAA products, and drive membership growth. You will assist members with bookings, documentation, and wallet-friendly travel options while leveraging in-person and outbound communications.

The role emphasizes cross-selling AAA services, processing POS transactions, and maintaining inventory. Training opportunities and benefits are highlighted in the process.

Qualifications

• High school diploma or GED is required.
• Travel industry experience or tourism/hospitality experience preferred.
• Retail sales and cash handling experience is a plus.

Responsibilities

• Provide expert travel planning services, including trips, maps, and hotel packages.
• Promote and book travel store products, tickets, travel money, and memberships.
• Sell AAA memberships, auto renewals, and explain membership benefits.
• Make outbound calls to members to boost awareness and renewals.
• Assist members with navigating AAA.com and mobile apps and manage inventory/POS processes.

Skills

Travel planning

Sales

Customer service

POS transactions

Outbound calls

Inventory management

Communication

Education

High School Diploma/GED

Tools

POS system

Reservation systems

Job description

Since its creation in 1902, AAA has become one of North America’s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit www.hoosier.aaa.com.

ABOUT AAA HOOSIER:

Since its creation in 1902, AAA has become one of North America’s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit www.hoosier.aaa.com.

HERE'S WHAT IS IN IT FOR YOU:

• A company culture that provides training and learning opportunities.
• A brand that you can be proud to be part of.
• A culture that will challenge you to be your best.
• Paid Time Off.
• Paid Holidays.
• Company provided LTD & Life Insurance.
• Service Anniversary Recognition.
• Free AAA Plus Membership.
• Generous 401k w/ company match.
• Company provided HSA dollars.

POSITION SUMMARY:

Increasing revenue at the AAA Hoosier Motor Club Service Center through the proactive sale and promotion of AAA products and services to members and clients. This role requires a deep knowledge of travel planning, AAA membership benefits, and a variety of AAA offerings, while consistently meeting AAA's high National Quality Standards. The Advisor is expected to drive sales through both in-person and outbound communications, maintain accurate inventory and POS processes, and continuously enhance their skills to support both members and colleagues.

DUTIES AND RESPONSIBILITIES:

• Provide expert travel planning services, including TripTik routes, marked maps, TourBook Guides, land tours, hotel packages, and lodging/car reservations.
• Assist members with passport photos, International Driving Permits, and other travel documentation.
• Promote and book air, land tours, hotel packages, lodging, and car rentals, with advanced knowledge of Preferred Vendors for land/air packages.
• Council members on travel options, including introductory cruise destinations to Mexico and the Caribbean.
• Actively promote and sell AAA Travel Store products, Tickets, Travel Money products, and AAA Credit Cards.
• Promote, sell, and process AAA memberships, Auto Renewals, and effectively explain membership benefits at all levels.
• Make outbound calls to members to increase awareness of AAA products and services, aiming to improve membership renewals and customer retention.
• Cross-sell and refer members to AAA Insurance and other AAA services, ensuring members are fully informed about all offers.
• Assist members in navigating AAA.com, AAA Mobile Apps, AAA Social Media sites, and the AAA Discounts & Rewards Program.
• Accurately perform at POS, ensuring the proper handling of transactions.
• Assist with monthly inventory management of Maps, Travel Store products, Travel Money products, and Attraction Tickets, including ordering and maintenance.
• Ensure compliance with internal controls as outlined in the Payment Acceptance Policy, Anti-Money Laundering program, and PCI Compliance standards.
• Continue professional development through training opportunities to enhance travel and sales expertise.
• Meet or exceed sales goals/quotas set by management to contribute to overall revenue growth.
• Perform other tasks as assigned by management, including commuting to other Service Centers or off-site locations when necessary.
• Supervisory Responsibilities: This position has no direct supervisory responsibilities.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

EDUCATION:

High School diploma or general education degree (GED), required.

EXPERIENCE:

Travel Industry experience, Retail Sales-Cashiering and/or Tourism-Hospitality experience preferred.