Travel Advisor

Aaa-Northeast; Haverhill (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

401(k) plan match

Paid time off

Job summary

AAA Northeast is seeking a Travel Advisor to join our travel team in the Northeast. You will sell travel products, qualify clients, and manage bookings while delivering Five Diamond service across branch operations.

You'll build relationships with members, stay informed about travel trends, and use the CRM system to document quotes and contacts. The role emphasizes community engagement and accurate policy adherence.

Qualifications

• Sells travel products based on client needs and industry trends.
• Delivers Five Diamond service and exemplary branch operations.
• Maintains client files and follow-ups after travel.

Responsibilities

• Sell travel products including tours, cruises, tickets, car rentals, hotels, rail and insurance.
• Qualify clients to determine needs and preferences; upsell partner products.
• Provide exceptional service and resolve issues per policy; manage client relationships.

Skills

Sales skills

Customer service

Travel knowledge

Communication

CRM system

Tools

CRM system

Job description

Work schedule: Monday - Friday 8:45AM - 5:15PM, alternating Saturdays 8:45AM - 1:15PMAre you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? Are you passionate about travel and helping others? Join our amazing travel team and bring our members’ travel dreams to life! AAA Northeast is looking for an energetic and motivated Travel Advisor to join our travel team. AAA has been helping and serving its members for more than a century on the road and beyond. As one of North America’s largest leisure travel agencies, AAA Travel has always been on the forefront of what’s next in dreaming, planning, and going and we are looking for enthusiastic travel professionals to join our growing team.What you will do:Products and Sales - Sells appropriate travel products based on personal knowledge and industry trends, qualifies clients to determine their needs and preferences. Offers a range of travel products and services including tours, cruises, airline tickets, car rentals, hotels, rail, and travel insurance. Focuses on promoting Club-owned and preferred partners including ancillary products. Completes sales process through receipt of payments, keeps travel client informed of changes, maintains client files, and contact with client before and after client has returned from travel. Proactively grows client base, works with current clients and local community to increase sales.Service - Ensures the delivery of Five Diamond Service and Service Excellence in travel and branch operations; builds relationships with each client, to engender loyalty to Club products and services; acts as member of branch team and supports Club policies and procedures for delivery of service. Makes decisions and resolves problems when needed, using AAA's Five Diamond service standards in the handling of unique circumstances and member complaints; advises members of AAA policies and utilizes all available resources to provide positive alternatives to resolving conflicts.Travel Knowledge - Deepens and broadens knowledge of travel products and services; stays informed of "hot" destinations and capitalizes on Educational Travel Program policy to enhance destination knowledge; participates in Club sales and product training; develops understanding of industry regulations and restrictions. Independently completes Travel Partner training programs earning necessary certificationsBrand Ambassador - Encouraged to use community and social networks to grow business. Processes all travel reservation activity through the appropriate travel and accounting systems; follows department, ARC, WISP (Written Information Security Policy), other federal government regulatory procedures and guidelines, ensuring accuracy and minimizing errors; informs manager of any glitches or inconsistencies in systems. Cross sells other Club products and services, Global Money, AAA Visa. Works with other departments, including but not limited to; Travel Accounting, Product, Business Operations, Training, and Member Relations to coordinate and gather appropriate information for the member or department issues. May participate in travel department promotions and functions; may escort s group tours.• For MVP/Digital Leads: Nurtures online sales leads—identifies prospective clients’ needs and suggests appropriate services; responds to inquiries in a timely fashion; follows up with prospective clients on a regular basis; documents quotes and contact efforts in the Club’s CRM system. • Fields Live Support Chat inquiries (requests for quotes, questions about travel requirements/restrictions, etc.). Communicates effectively with clients and prospective clients via their preferred method of communication (phone, chat, videoconferencing, and/or email). • Assists with incoming Travel Center calls as needed.Why AAA NortheastCareer Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.What We OfferAward-Winning: We’ve been named as a Top Employer for the last 7 yearsHealth Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay periodPaid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annuallyAdditional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.