Digital Travel Advisor

Aaa-Northeast; Salem (NH); On-site; USD 40,000 - 65,000; Full time

Job summary

AAA Northeast is seeking a remote Travel Sales Associate to manage inbound digital travel leads, build personalized proposals, and close bookings across air, land, cruise, and insurance products. You will maintain client data with precision, provide high-level service, and support cross-selling of AAA products while working in a fully digital environment.

Ideal candidates have 1-3 years in travel sales, strong communication skills, and a high school diploma; travel industry experience is

Qualifications

• High School Diploma or GED required.
• 1-3 years of sales experience in travel industry strongly preferred.
• Excellent communication and relationship-building skills.
• Ability to manage digital leads and multi-task in a virtual environment.

Responsibilities

• Manage inbound digital travel leads from AAA’s online platform and other sources.
• Qualify leads, assess client needs, and determine readiness to book.
• Create customized travel proposals and quotes based on client preferences and budgets.
• Finalize bookings across air, land, cruise, and insurance products; process payments and confirmations.
• Maintain accurate client data and documentation in multiple systems.
• Provide five-diamond service via email and phone; resolve issues and build long-term relationships.
• Cross-sell related AAA products when appropriate.

Job description

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.Handles digital travel leads from initial advisor contact through booking and post-sale service, delivering personalized travel planning and owning the full sales process in a virtual environment.What you will do:Client Acquisition & Conversion - Manages inbound digital leads from the AAA’s online travel lead generation platform (MVP). Initiates and sustains contact through email and phone, applying strategic outreach and thoughtful follow-up to engage prospects who may not respond immediately. Qualifies each lead to assess needs, preferences, and readiness to book. Re-engages cold or undecided leads over time, building trust through well-timed, personalized communication. Maintains a consistent, self-driven sales pipeline and moves leads forward independently, without relying on transferred calls or walk-in traffic. Owns the top of the sales funnel from post-lead handoff through verbal commitment to bookSales Quoting & Processing - Creates customized travel proposals based on individual client preferences, using deep knowledge of Club-owned and preferred partners. Develops multiple quote versions when needed, adjusting for budget, logistics, and value. Finalizes bookings, secures payments, issues confirmations, and documents all client information accurately and thoroughly. Manages all booking steps independently across air, land, cruise, and insurance products. Uses multiple systems and supplier platforms. Handles all aspects of the transaction lifecycle with speed, precision, and attention to complianceService Excellence - Delivers Five Diamond Service across all digital interactions, communicating professionally and empathetically through both email and phone. Builds trust with first-time clients and nurtures long-term relationships by anticipating needs, addressing concerns, and following up proactively before and after travel. Resolves client issues efficiently and without escalation, even when working independently. Demonstrates accountability and care throughout the full client journeyProduct Knowledge & Compliance - Completes required certifications and stays current on destination knowledge, supplier promotions, booking policies, and preferred partner offerings. Applies updated knowledge directly to quoting and selling. Enters data accurately and follows all protocols related to ARC, WISP, and company policies. Identifies and reports system issues or gaps in process. Operates with a high level of compliance and information security in a self-managed, digital environmentInternal Collaboration & Brand Representation – Represents the brand with professionalism and expertise in every client interaction. Contributes to team-based initiatives, supports digital marketing promotions when applicable, and collaborates cross-functionally to resolve client or process issues. Cross-sells complementary Club products such as AAA Visa when appropriate. Demonstrates initiative, reliability, and alignment with the agency’s digital strategy, even when working remotelyEducationHigh School Diploma or GED requiredExperience1-3 years of sales experience in the travel industry strongly preferredAAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.