Trauma-Informed Youth Shelter Leader

Graceworks Lutheran Services; Milwaukee (WI); On-site; USD 30,000 - 34,000; Full time

Job summary

Wisconsin Community Services seeks a Shelter Care Supervisor in Milwaukee to lead daily operations of the Youth Shelter Care Program at Bahiya House, supervise staff, ensure safety and compliance, and maintain a trauma-informed, supportive environment for youth.

Reporting to the VP and collaborating with APD and PD, you will oversee staffing, documentation, incident reporting, and program quality while partnering with county and state agencies to ensure high standards.

Qualifications

• Minimum of 2–3 years of experience working with children or adolescents in a 24-hour residential or shelter setting.
• Minimum of 1 year supervisory experience, with 2–3 years preferred.
• High school diploma or GED; associate or bachelor's degree preferred.
• Must meet all WCS, funder, and state licensing requirements, including references, background checks, driving record, and drug screening.

Responsibilities

• Staff leadership, supervision, coaching, and scheduling.
• Youth safety, appropriate staffing ratios, and confidential records.
• Program compliance with agency policies and licensing requirements.
• Oversee daily shelter operations, logs, and census reporting.
• Coordinate youth activities and community programming.
• Maintain communication with youth, families, and partners.
• Review youth files, documentation, and shelter records for accuracy.
• Respond to incidents and emergencies; support corrective actions.
• Assist with recruitment, onboarding, and staff development.
• Provide after-hours coverage and weekend support.
• Support budgeting, purchasing, and annual planning.

Skills

Staff Leadership

Youth Safety

Program Compliance

Shelter Operations

Programming & Engagement

Communication Skills

Documentation & Records

Education

High school diploma or GED

Associate or Bachelor's in human services or related field

Tools

Electronic documentation systems

Microsoft Word

Job description

Wisconsin Community Services seeks a Shelter Care Supervisor in Milwaukee to lead daily operations of the Youth Shelter Care Program at Bahiya House, supervise staff, ensure safety and compliance, and maintain a trauma-informed, supportive environment for youth.

Reporting to the VP and collaborating with APD and PD, you will oversee staffing, documentation, incident reporting, and program quality while partnering with county and state agencies to ensure high standards.