Trauma-Informed Visitation Services Supervisor

SPCC Society for the Protection & Care of Children; City of Rochester (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

SPCC Society for the Protection & Care of Children in Rochester, NY seeks a Supervisor of Supervised Visitation Services. You will lead Visitation Specialists, provide reflective supervision, and ensure trauma‑informed, child‑centered services that support family connections and safety.

The role involves operational leadership, staff development, and collaboration with courts and partners to achieve positive outcomes for children and families.

Qualifications

• Strong knowledge of trauma-informed supervised visitation practices and attachment theory.
• Ability to manage crisis and high-complexity cases with emotional regulation.

Responsibilities

• Provide reflective, administrative, and operational supervision to Visitation Specialists, supporting professional development and service quality.
• Lead team meetings, staff training, coaching, performance management, and quality assurance to ensure program standards.
• Support program operations including staff scheduling, caseload oversight, documentation review, data management, coverage coordination, and timecard approvals.
• Collaborate with courts, community partners, funders, and internal stakeholders to promote effective service delivery and coordinated case planning.
• Participate in hiring, onboarding, supervision, and development of staff and interns, fostering an inclusive and psychologically safe environment.
• Monitor program performance through file reviews, data collection, reporting, and continuous quality improvement efforts.
• Provide leadership and sound decision-making in high-conflict or crisis situations, serving as a resource in the Program Manager’s absence.

Skills

Trauma-informed supervision

Staff coaching

Quality assurance

Equity-centered service delivery

Crisis intervention

Communication

Microsoft Office

Education

Bachelor’s degree in human services

Tools

Microsoft Office

Job description

SPCC Society for the Protection & Care of Children in Rochester, NY seeks a Supervisor of Supervised Visitation Services. You will lead Visitation Specialists, provide reflective supervision, and ensure trauma‑informed, child‑centered services that support family connections and safety.

The role involves operational leadership, staff development, and collaboration with courts and partners to achieve positive outcomes for children and families.