Trauma-Informed Visitation Services Supervisor

Spcc Roch; City of Rochester (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

SPCC in Rochester, NY is seeking a Supervisor of Supervised Visitation Services to lead Visitation Specialists delivering trauma-informed, child-centered support to families involved in complex custody and child welfare matters. This role emphasizes reflective supervision, coaching, and operational leadership to ensure high-quality services and strong team cohesion.

The position is Tuesday–Saturday, with duties spanning staff support, program operations, and collaboration with courts and

Qualifications

• Bachelor’s degree in human services required; minimum 1 year of supervisory experience in a human services setting preferred.
• Candidates without a degree may be considered with 5+ years of relevant experience working with children and families impacted by trauma and/or high-conflict custody.
• Minimum 3 years’ experience working with at-risk children, youth, and families, with knowledge of trauma, family systems, child development, IPV, and structural inequities.

Responsibilities

• Provide reflective, administrative, and operational supervision to Visitation Specialists, supporting professional development, service quality, and adherence to trauma-informed, humanity-centered practices.
• Lead team meetings, staff training, coaching, performance management, and quality assurance activities to ensure compliance with program standards, policies, and best practices.
• Support program operations, including staff scheduling, caseload oversight, documentation review, data management, coverage coordination, and approval of timecards and related administrative functions.
• Collaborate with courts, community partners, funders, and internal stakeholders to promote effective service delivery, coordinated case planning, and positive outcomes for children and families.
• Participate in hiring, onboarding, supervision, and development of staff and interns while fostering an inclusive, equitable, and psychologically safe team environment.
• Monitor program performance through file reviews, data collection, reporting, and continuous quality improvement initiatives.
• Provide leadership and sound decision-making in complex, high-conflict, or crisis situations, including serving as a program resource in the absence of the Program Manager.

Skills

Trauma-informed

Visitation practices

Attachment theory

Family systems

Child development

Reflective practice

Communication skills

Crisis management

Equity in service

Education

Bachelor’s degree in human services

Supervisory experience in human services

Tools

Microsoft Office

Cloud databases

Job description

SPCC in Rochester, NY is seeking a Supervisor of Supervised Visitation Services to lead Visitation Specialists delivering trauma-informed, child-centered support to families involved in complex custody and child welfare matters. This role emphasizes reflective supervision, coaching, and operational leadership to ensure high-quality services and strong team cohesion.

The position is Tuesday–Saturday, with duties spanning staff support, program operations, and collaboration with courts and