Supervisor of Supervised Visitation Services

The Society for the Protection and Care of Children; City of Rochester (NY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

SPCC is seeking a dedicated, relationship-focused Supervisor of Supervised Visitation Services to lead a team of Visitation Specialists in Rochester, NY. You will provide reflective supervision and operational leadership while delivering trauma-informed services that prioritize child safety and family connections.

This role emphasizes staff development, collaboration with courts and partners, and ongoing quality improvement within a supportive, inclusive workplace.

Qualifications

• Bachelor’s degree in human services (e.g., social work, psychology, human development) required; degree may be offset by 5+ years of relevant trauma work.
• Minimum 3 years’ experience working with at-risk children, youth, and families; knowledge of trauma, family systems, IPV, and inequities.
• Minimum 1 year of supervisory experience in a human services setting preferred.

Responsibilities

• Provide reflective, administrative, and operational supervision to Visitation Specialists, supporting development and quality.
• Lead team meetings, coaching, performance management, and quality assurance in line with program standards.
• Support operations: scheduling, caseload oversight, documentation review, and timecard approvals.
• Collaborate with courts, funders, and partners to ensure coordinated service delivery and outcomes.
• Participate in hiring, onboarding, supervision, and staff development in an inclusive environment.
• Monitor performance via file reviews, data, reporting, and quality improvement initiatives.
• Provide leadership in high-conflict or crisis situations; act as program resource when Program Manager is absent.

Skills

Trauma-informed supervision

Reflective practice

Staff coaching

Crisis management

Equity-centered service

Strong communication

Team leadership

Education

Bachelor's degree in human services

Tools

Microsoft Office

Cloud-based databases

Job description

JOB SUMMARY

SPCC is seeking a dedicated and relationship-focused Supervisor of Supervised Visitation Services to lead and support a team of Visitation Specialists serving children and families involved in complex custody, child welfare, and family court matters. In this role, you will provide reflective supervision, coaching, and operational leadership while ensuring high-quality, trauma-informed services that prioritize child safety, family connection, and well-being. If you are passionate about supporting staff, fostering professional growth, and creating meaningful impact for children and families, we encourage you to apply! This is a Tuesday - Saturday position.

RESPONSIBILITIES INCLUDE

• Provide reflective, administrative, and operational supervision to Visitation Specialists, supporting professional development, service quality, and adherence to trauma-informed, humanity-centered practices.
• Lead team meetings, staff training, coaching, performance management, and quality assurance activities to ensure compliance with program standards, policies, and best practices.
• Support program operations, including staff scheduling, caseload oversight, documentation review, data management, coverage coordination, and approval of timecards and related administrative functions.
• Collaborate with courts, community partners, funders, and internal stakeholders to promote effective service delivery, coordinated case planning, and positive outcomes for children and families.
• Participate in hiring, onboarding, supervision, and development of staff and interns while fostering an inclusive, equitable, and psychologically safe team environment.
• Monitor program performance through file reviews, data collection, reporting, and continuous quality improvement initiatives.
• Provide leadership and sound decision-making in complex, high-conflict, or crisis situations, including serving as a program resource in the absence of the Program Manager.

COMPETENCIES/SKILLS

• Strong knowledge of evidence-based, trauma-informed supervised visitation practices, including attachment theory, family systems, child development (including infant and early childhood mental health), reflective practice, and relationship-based approaches.
• Understanding of safety, risk, crisis intervention, intimate partner violence, and anti-racist, equity-centered service delivery.
• Ability to manage crisis and high-complexity cases with emotional regulation and professional composure.
• Self-directed, adaptable, and decisive in managing competing priorities in a fast-paced environment.
• Commitment to fostering a diverse, equitable, inclusive, and psychologically safe workplace.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and cloud-based database systems.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in human services (e.g., social work, psychology, human development) required; minimum 1 year of supervisory experience in a human services setting preferred. Candidates without a degree may be considered with 5+ years of relevant experience working with children and families impacted by trauma and/or high-conflict custody.
• Minimum 3 years’ experience working with at-risk children, youth, and families, with knowledge of trauma, family systems, child development, IPV, and structural inequities.
• Strong supervisory, organizational, analytical, and interpersonal skills with the ability to balance administrative and clinical/program responsibilities.

WORKING AT SPCC

SPCC is committed to providing a trauma-informed, supportive, and inclusive work environment. We value flexibility, professional growth, and reflective supervision. Our team is passionate about equity, justice, and meaningful relationships. Join us in creating a lasting impact on the lives of families in our community.

Candidate must successfully complete all required background checks and clearances and possess a valid NYS driver’s license with required insurance.

This position is benefits eligible.

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