Trauma-Informed Program Director

Wellspring-Living; Dallas (GA); On-site; USD 80,000 - 95,000; Full time

Job summary

Wellspring Living in Atlanta, GA, seeks a Program Director for the Receiving Hope Center. This full-time role leads a multidisciplinary team delivering trauma-informed care and oversees operations, budgeting, and regulatory compliance.

The position reports to the Senior Director of Clinical & Youth Services and requires strong leadership and a commitment to serving vulnerable youth. The Program Director will guide staff development, ensure high-quality services, and manage partnerships across

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or related field; Master’s preferred.
• Minimum of five years of experience in human services or social service delivery.
• At least three years of leadership or supervisory experience.
• Experience serving youth or young adults impacted by trauma, commercial sexual exploitation, human trafficking, or other complex trauma.
• Knowledge of trauma-informed and strength-based care practices.
• Working knowledge of Georgia childcare licensing and regulatory requirements is strongly preferred.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and Google Workspace.

Responsibilities

• Lead, mentor, supervise, and develop the program leadership and direct care teams.
• Recruit, interview, and recommend mission-driven candidates for employment.
• Foster a collaborative, accountable, and healthy team culture aligned with Wellspring Living's mission and values.
• Conduct regular coaching, performance evaluations, and professional development planning.
• Lead weekly staff meetings and coordinate required training initiatives.
• Provide ongoing coaching, leadership development, and mindset training to promote employee engagement, accountability, and continuous improvement.
• Oversee the daily operations of the Receiving Hope Center.
• Ensure participants receive high-quality, trauma-informed care and services.
• Maintain appropriate staffing coverage and respond to emergencies or crises, including providing direct support when needed.
• Lead participant community meetings and multidisciplinary clinical meetings.
• Ensure timely, accurate, and compliant documentation within the Electronic Health Record (EHR) system.
• Oversee the development and implementation of individualized service plans.
• Promote a culture of safety, consistency, and excellence throughout the program.
• Ensure compliance with all applicable licensing and regulatory requirements, including RCCL, DJJ, OPM, and DMST standards.
• Lead internal investigations and develop corrective action plans as necessary.
• Monitor program quality and implement continuous improvement initiatives.
• Ensure policies, procedures, safety standards, participant documentation, and emergency preparedness requirements are consistently followed.
• Evaluate and strengthen program curriculum, services, and operational processes.
• Partner with organizational leadership to achieve strategic and programmatic goals.
• Manage program budgets in collaboration with the Chief Financial Officer.
• Represent Wellspring Living through community partnerships, tours, donor engagement, and fundraising events.

Skills

Leadership

Communication

Organizational skills

Problem solving

Microsoft Office

Google Workspace

Education

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or related field

Master's degree preferred

Job description

Wellspring Living in Atlanta, GA, seeks a Program Director for the Receiving Hope Center. This full-time role leads a multidisciplinary team delivering trauma-informed care and oversees operations, budgeting, and regulatory compliance.

The position reports to the Senior Director of Clinical & Youth Services and requires strong leadership and a commitment to serving vulnerable youth. The Program Director will guide staff development, ensure high-quality services, and manage partnerships across