Trauma-Informed Outreach & Intake Lead

Ali Forney Center; New York (NY); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with employer match

Paid Time Off

Professional Development Opportunities

Job summary

Ali Forney Center is seeking an Intake & Outreach Manager in New York, NY to oversee outreach, intake, engagement, and data integrity for LGBTQ+ youth experiencing homelessness. You will lead outreach initiatives, supervise intake staff, and collaborate across programs to ensure timely access to services.

The role emphasizes trauma-informed practices, client eligibility assessments, and strong partnerships with community organizations to improve outcomes and service delivery.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of experience working with adolescents or young adults experiencing homelessness or housing instability.
• Experience conducting client intake, assessments, outreach, and case coordination.
• Experience using AWARDS, HMIS, CAPS, or similar client management databases.
• Strong knowledge of trauma-informed care, harm reduction, crisis intervention, and motivational interviewing.
• Excellent organizational, communication, and problem-solving skills.
• Ability to analyze data and prepare reports.

Responsibilities

• Develop and implement comprehensive outreach strategies to engage LGBTQ+ youth experiencing or at risk of homelessness.
• Ensure all youth experience a safe, welcoming, culturally responsive, and trauma-informed point of entry into AFC services.
• Supervise and support Intake & Outreach Specialists and the Program Assistant through regular coaching, performance management, and professional development.
• Build and maintain partnerships with community organizations, schools, shelters, healthcare providers, and government agencies.
• Represent AFC at community meetings, outreach events, conferences, and resource fairs.
• Coordinate emergency referrals and ensure timely placement into appropriate AFC or external services.
• Monitor outreach effectiveness and recommend improvements based on community needs and program outcomes.

Skills

Trauma-informed approach

Crisis intervention

Communication

Data analysis

Report writing

Education

High School Diploma or GED

Bachelor's degree in Social Work or related field (preferred)

Tools

AWARDS

HMIS

CAPS

Job description

Ali Forney Center is seeking an Intake & Outreach Manager in New York, NY to oversee outreach, intake, engagement, and data integrity for LGBTQ+ youth experiencing homelessness. You will lead outreach initiatives, supervise intake staff, and collaborate across programs to ensure timely access to services.

The role emphasizes trauma-informed practices, client eligibility assessments, and strong partnerships with community organizations to improve outcomes and service delivery.