Trauma-Informed Intake & Referral Specialist

Integratedliving Australia Ltd; Texas; A distancia; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision insurance

Generous vacation/holiday/sick leave

Life and Disability Insurance

Employee Assistance Program (EAP)

403(b) retirement account

Gym membership discount

Descripción de la vacante

Integral Care's Call Center team answers main phone lines and contract partner calls to provide information about services, schedule appointments, and refer callers to the appropriate providers. The Customer Care Specialist verifies insurance, assists with initial service requests, and ensures trauma-informed, patient-centered care.

Regular attendance is essential; in-person on-site presence is required at designated Travis County locations, Texas.

Formación

• Minimum high school diploma or equivalent.
• Excellent communication and interpersonal skills required.
• Experience with trauma-informed care practices preferred.

Responsabilidades

• Answer incoming calls for intake and referrals.
• Screen demographics to determine eligibility and schedule appointments.
• Document interactions in the appropriate software.
• Route callers to appropriate units and verify insurance questions.
• Provide information about services and community referrals.
• Support scheduling and coordination of intake appointments.

Conocimientos

Customer Service

Trauma‑informed care

Communication

Phone screening

Educación

High School Diploma or GED

Descripción del empleo

Integral Care's Call Center team answers main phone lines and contract partner calls to provide information about services, schedule appointments, and refer callers to the appropriate providers. The Customer Care Specialist verifies insurance, assists with initial service requests, and ensures trauma-informed, patient-centered care.

Regular attendance is essential; in-person on-site presence is required at designated Travis County locations, Texas.