Trauma-Informed Direct Support Specialist (PRN)

Access Services; Norristown (Montgomery County); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

PTO

401k match

Paid training

Job summary

Access Services is seeking a compassionate PRN Enhanced Direct Support Professional to support one resident in a 24-hour operation. The role emphasizes trauma-informed care, de-escalation, and consistent, calm support during challenging moments.

This position requires flexibility, a minimum of 6 hours per month, and the ability to cover shifts as needed. Benefits include PTO, 401k match, and paid training, with ongoing opportunities across related Direct Support roles.

Qualifications

• High school diploma or equivalent preferred.
• Medication Administration and CPR certification required within six (6) months of hire, provided by Access Services.
• One (1) year of direct care experience in the field of intellectual/developmental disabilities desired.
• Experience supporting individuals with emotional or behavioral challenges and utilizing de‑escalation techniques is highly preferred.

Responsibilities

• Provide high-quality personal care and supports, including assistance with personal care as needed (health care, dietary needs, etc.).
• Support residents’ emotional needs by recognizing signs of emotional distress or behavioral escalation and using approved de‑escalation and intervention techniques to maintain safety.
• Demonstrate patience, empathy, and sound judgment when supporting residents experiencing mental health challenges.
• Continuously develop and refine skills related to responding to emotional outbursts and crisis situations in accordance with company policies and procedures.
• Promote a calm, respectful, and supportive environment that encourages personal growth and positive community involvement.
• Communicate clearly in writing about medical concerns and daily progress. Read and respond to communications from other staff in a timely manner. Enter required notes in the electronic health record system.
• Encourage and facilitate outside activities and community engagement for residents.
• Perform household and housekeeping duties as needed, including shopping, meal planning and preparation, cleaning, laundry, and other household-related tasks.
• Work with residents on Individual Service Plan (ISP) outcomes and stay current on updates and changes.
• Maintain familiarity with residents’ backgrounds and, when possible, interact with residents’ families.
• Attend and actively participate in staff meetings, required trainings, consultant visits, and team meetings.

Skills

Empathy

Communication

De-escalation

Observation skills

Teamwork

Calm under pressure

Education

High school diploma or equivalent

Tools

Outlook

Microsoft Office

Electronic health records

Time and attendance system

Mobile devices

Job description

Access Services is seeking a compassionate PRN Enhanced Direct Support Professional to support one resident in a 24-hour operation. The role emphasizes trauma-informed care, de-escalation, and consistent, calm support during challenging moments.

This position requires flexibility, a minimum of 6 hours per month, and the ability to cover shifts as needed. Benefits include PTO, 401k match, and paid training, with ongoing opportunities across related Direct Support roles.