Trauma-Informed Crisis Care Navigator

Paycom - ATS; Brunswick (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Gateway CSB is seeking a Direct Service Specialist to provide crisis intervention and recovery-oriented support in a behavioral health setting. You will assist with admissions, transitions, and ongoing observation while promoting a No-Force-First environment.

The role requires two years in behavioral health, a valid Georgia driver’s license, and adherence to HIPAA and CPI standards. This position may involve varying shifts including evenings and weekends to support emergencies.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years in behavioral health; crisis services preferred.
• Valid Georgia driver’s license.
• Ability to obtain required certifications and competencies.
• Knowledge of HIPAA regulations and confidentiality.

Responsibilities

• Provide crisis intervention and de-escalation services.
• Monitor behavior and report significant changes to the team.
• Assist with admissions, transfers, and transitions.
• Document clinical, incident, and operational activities accurately and timely.
• Maintain a safe, recovery-oriented environment; observe and intervene as needed.
• Collaborate with interdisciplinary team; communicate safety concerns.
• Support transportation and community-based activities as assigned.
• Participate in required trainings and competency validation.

Skills

Trauma-informed care

Crisis intervention

De-escalation techniques

HIPAA confidentiality

Documentation systems

Observation & reporting

Interdisciplinary collaboration

Professional communication

Calm under crisis

Policy compliance

Flexibility in shifts

Safety & security principles

Education

High School Diploma or equivalent

Tools

Computer applications

Electronic health records (EHR)

Job description

Gateway CSB is seeking a Direct Service Specialist to provide crisis intervention and recovery-oriented support in a behavioral health setting. You will assist with admissions, transitions, and ongoing observation while promoting a No-Force-First environment.

The role requires two years in behavioral health, a valid Georgia driver’s license, and adherence to HIPAA and CPI standards. This position may involve varying shifts including evenings and weekends to support emergencies.