Trauma-Informed Client Services Leader

Children's Advocacy Center for North Texas; Lewisville (TX); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Medical, dental, and vision

401(k) matching

Paid parental leave

Job summary

Children's Advocacy Center for North Texas in Lewisville, TX, seeks an Assistant Director of Client Services to lead the Family Advocacy and Comprehensive Case Management programs. The role ensures trauma-informed, abuse-dynamics-informed care for children and caregivers from initial engagement through long-term stabilization.

Responsibilities include staff supervision, program leadership, and ensuring service quality with MDT collaboration.

Qualifications

• Bachelor's degree in Social Work, Criminal Justice, or related field
• Master's degree in Social Work, Criminal Justice, or related field preferred
• Licensed Social Worker (LMSW) license preferred
• 5 years professional experience in services for children and families affected by trauma
• 2 years experience supervising staff and/or interns
• Bilingual in English and Spanish, preferred

Responsibilities

• Staff Supervision and Development: supervision, coaching, and evaluation of staff and interns
• Program Leadership: oversight of Family Advocacy and CCM programming
• Program Operations: ensure policy compliance, trauma-informed care, and risk-informed decision-making
• Collaboration and Systems Coordination: maintain MDT partnerships and cross-department collaboration
• General: maintain licenses and participate in agency initiatives and trainings

Skills

Staff supervision

Program leadership

Trauma-informed care

Risk assessment

Bilingual English/Spanish

Documentation standards

Education

Bachelor's degree in Social Work / Criminal Justice / related field

Master's degree preferred

Licensed Social Worker (LMSW) license preferred

Job description

Children's Advocacy Center for North Texas in Lewisville, TX, seeks an Assistant Director of Client Services to lead the Family Advocacy and Comprehensive Case Management programs. The role ensures trauma-informed, abuse-dynamics-informed care for children and caregivers from initial engagement through long-term stabilization.

Responsibilities include staff supervision, program leadership, and ensuring service quality with MDT collaboration.