Trauma-Informed Case Coordinator

ChildSavers; Richmond (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

EAP support services

Retirement plan

Paid time off and holidays

Job summary

ChildSavers in Richmond, VA seeks a full-time Case Coordination Specialist to support clinical case assessments and new client intakes for our Mental Health Services team. The role emphasizes trauma-informed practices, data accuracy in EHR, and collaboration with clinicians and families to facilitate referrals and appointments.

The ideal candidate will have an Associate’s degree in a human services field, strong interpersonal skills, and the ability to manage sensitive information with

Qualifications

• Associate’s degree or equivalent with experience serving children from a trauma-informed care perspective.
• Experience coordinating clinical intakes, referrals, and scheduling in a healthcare or behavioral health setting.
• Knowledge of HIPAA, insurance verification, and DSS/Medicaid processes preferred.

Responsibilities

• Coordinate clinical case assessments and intakes for new clients.
• Assist with case assignment, clinician matching, and scheduling initial appointments.
• Verify insurance information and eligibility; communicate with Billing regarding payments and coverage.
• Maintain accurate data in the electronic health record (EHR) and ensure confidentiality.
• Support onboarding and training tasks and provide front-desk coverage as needed.

Skills

Interpersonal skills

Trauma-informed care

Attention to detail

Bilingual (Spanish)

Education

Associate's degree (human services preferred)

Tools

Excel

Word

Job description

ChildSavers in Richmond, VA seeks a full-time Case Coordination Specialist to support clinical case assessments and new client intakes for our Mental Health Services team. The role emphasizes trauma-informed practices, data accuracy in EHR, and collaboration with clinicians and families to facilitate referrals and appointments.

The ideal candidate will have an Associate’s degree in a human services field, strong interpersonal skills, and the ability to manage sensitive information with