Trauma-Informed Basic Needs Programs Manager (Student Advocacy)

University of Delaware; Newark (DE); On-site; USD 52,000 - 65,000; Full time

Job summary

The University of Delaware in Newark, DE is seeking a Blue Hen Essentials Manager to oversee daily operations of basic needs programs, including the Food & Supply Pantry, Clothing Coop, and Student Crisis Fund. You will work with students facing food insecurity and financial hardship to coordinate supportive services.

You will supervise student staff, collaborate with campus partners and community organizations, track service delivery and outcomes, and ensure confidential, equitable access to

Qualifications

• Bachelor’s degree in higher education, student affairs, counseling, social work, or a related field with four years of relevant experience, or an equivalent combination.
• Experience in case management or basic needs initiatives within higher education or community settings.
• Ability to design, implement, and assess programs and services that support student success and well‑being.
• Experience developing and leading outreach initiatives that engage diverse student populations and reduce barriers to access.
• Commitment to diversity, equity, inclusion, and belonging, with the ability to support students from diverse identities, backgrounds, and experiences.

Responsibilities

• Oversee day-to-day operations and development of basic needs initiatives (Food & Supply Pantry, Clothing Coop, Student Crisis Fund).
• Develop and maintain procedures, workflows, and service standards to ensure confidential, equitable operations.
• Coordinate improvements of Blue Hen Essentials services using trauma-informed, student-centered practices.
• Supervise, train, schedule, and evaluate student employees.
• Monitor budget, resources, and donor engagement to support ongoing operations and services.

Skills

Case management

Student advocacy

Trauma-informed

Equity-minded

Budget management

Staff supervision

Communication

Collaboration

Confidentiality

Data analysis

Education

Bachelor's degree in higher education

Master’s degree preferred

Tools

Case management systems

Microsoft Office

Job description

The University of Delaware in Newark, DE is seeking a Blue Hen Essentials Manager to oversee daily operations of basic needs programs, including the Food & Supply Pantry, Clothing Coop, and Student Crisis Fund. You will work with students facing food insecurity and financial hardship to coordinate supportive services.

You will supervise student staff, collaborate with campus partners and community organizations, track service delivery and outcomes, and ensure confidential, equitable access to