Transportation Specialist, Amazon Freight Field

Amazon; Tempe (AZ); On-site; USD 41,000 - 67,000; Full time

Job summary

Amazon Freight seeks a Transportation Specialist in Arizona to resolve daily freight movements across the North American network. You’ll support carriers, drivers, and shippers in a fast-paced environment, driving data-driven decisions and ensuring on-time shipments.

Ideal candidates bring customer service or call center experience with strong communication, problem-solving, and organizational skills. The role requires being located in Arizona and offers growth opportunities within Amazon

Qualifications

• 1+ years of experience with computers and Microsoft Office (Outlook, Word, Excel).
• High school or equivalent diploma.
• Work 40 hours/week, overtime as required.
• Flexible schedule including weekends, nights, and/or holidays.

Responsibilities

• Deliver outstanding carrier and driver experience/solutions in a contact center environment, researching and setting expectations to get trailers/trucks back on track.
• Work in a fast-paced environment and adhere to schedules with calls monitored for training/compliance.
• Support workload surges and overtime during high-volume peaks.
• Use internal systems to gather data for daily execution and reporting (WIMS, FMC, YMS, AAP).
• Help write standard work for internal and field teams.
• Collaborate with cross-functional teams; communicate insights to stakeholders.

Skills

Communication

Problem solving

Organizational skills

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Description

**This role will require you to be located in Arizona**

Description

**This role will require you to be located in Arizona**

Amazon Freight’s team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon Freight, our terminal partners and ultimately our shippers. When network disruptions happen, you’ll be at the forefront clearing those issues and ensure our customers get shipments on time. An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Key job responsibilities

• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches. Your calls will be monitored and recorded for training and compliance purposes.
• Support workload surges and/or weather-related operations as needed to include working additional overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support daily execution and reporting on a daily, weekly, monthly and quarterly basis (WIMS, FMC, YMS, AAP).
• Help write standard work for both the internal team as well as field teams.
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights across multiple internal and external stakeholders.

Your calls will be monitored and recorded for training and compliance purposes.

Basic Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Are 18 years of age or older

Preferred Qualifications

• 1+ years of contact center experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,600/year in our lowest geographic market up to $66,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company

Amazon.com Services LLC

Job ID: A10493193