Transportation Specialist 1, NOC

Amazon; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the e-commerce industry is seeking a Transportation Specialist to manage customer issues and enhance operational processes. The role involves significant communication, analytical skills and requires a Bachelor's degree, with a focus on problem-solving and process improvements. Candidates will engage with various stakeholders and contribute to efforts that enhance customer satisfaction. This is a vital role within the Network Operations Center to ensure timely and efficient freight operations.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with SQL and Excel is required.
• Proficient in Javascript or Python, with a willingness to upskill.

Responsibilities

• Work with business and operations teams to solve customer escalations.
• Conduct regular audits with associates for engagement and standard work adherence.
• Monitor critical escalation channels and provide real-time support to operations teams.

Skills

Analytical skills

Problem-solving abilities

Communication skills

Project management

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Javascript

Python

Job description

NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
This team acts as a single point of contact for managing the technological exceptions across LM stations.

Purview of a Transportation Specialist
In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. They will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. They will have superb communication and customer-relationship skills, excellent analytic insight, and be a passionate advocate of customer to other stakeholders. They will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to:
Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.
High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
Strong analytical, mediation and problem resolution skills.
Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
Strong understanding of process improvement technique

Key job responsibilities
Understand execution and daily production goals.

Review and update SOPs as required. At times assist with execution duties, training associates and verifying SOP compliance.

Handle incoming work requests within standard service level agreements (SLAs).

Provide direction utilizing independent judgment.

Conduct regular audits with associates for engagement and standard work adherence.

Assist in shift execution with shift managers.

Work a flexible schedule as business demands, including overnight, weekends and holidays.


A day in the life
A typical day in this role will involve identifying network defects, collaborating with operations and tech teams to prioritize high impact tech defects and improve operational procedures.
• Monitor critical escalation channels
• Provide real-time support to operations teams
• Coordinate between tech and ops teams
• Track ticket status and follow up on pending items
• Share updates in relevant communication channels
• Maintain knowledge base with new findings

About the team
NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, we understand trends in network exceptions and automate processes or proposing process changes to streamline operations involving network monitoring and significant analysis of network data. - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL
- Javascript/Python basics and proficiency to upskill through existing training modules- Demonstrated ability to work in a team.
- Proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

About the company

Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.