Transportation Specialist

AbsoluteCARE Medical; Philadelphia (Philadelphia County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Free parking

Free Vision Plan

Medical and Dental plans

Life Insurance

Short Term Disability

401k Retirement plan

Job summary

AbsoluteCare Medical and Pharmacy in Philadelphia seeks a dedicated Patient Transport Driver to move medical patients to appointments, home visits, and hospitals. You will navigate city routes, provide 5-star service, and ensure safety and dignity for patients.

Candidates must have 2+ years of relevant experience, a valid CDL with passenger endorsement (preferred), First Aid and CPR certifications, and the ability to lift up to 60 lbs and assist with wheelchairs.

Qualifications

• 2+ years of full-time patient transport experience.
• CDL with passenger endorsement preferred.
• First Aid and CPR certifications required.
• Satisfactory motor vehicle record and background check.
• Ability to lift up to 60 lbs and assist with wheelchairs.
• DOT physical requirements must be met.

Responsibilities

• Transport AbsoluteCare patients to and from appointments and care venues.
• Provide safe, courteous, and responsive assistance to patients.
• Operate a 7+ passenger van and related equipment safely.
• Maintain logs of travel activity and passenger issues.
• Stay compliant with DOT regulations and road laws.
• Coordinate transports and respond to route updates as needed.

Skills

2+ years patient transport experience

5-star customer service

Navigation knowledge of Philadelphia

DOT regulations awareness

Vehicle safety & operation

GPS / scheduling systems

Education

Commercial driver's license with passenger endorsement

First Aid Certification

CPR Certification

Tools

Microsoft Outlook / scheduling tools

Job description

Why work at AbsoluteCare Medical and Pharmacy?

This is not the typical medical center. This is AbsoluteCare—the only Ambulatory Intensive Caring Unit at scale—and we are AbsoluteCare Providers. We take care of the sickest & most vulnerable members of our community— members who have been ill-served by the traditional healthcare system. Here at AbsoluteCare we are different. We follow two key principles – We Build Trust & We Break The Status Quo. Where the typical healthcare system says “no” to patients, we find a way to get to “yes” for our members. When our members are spinning in the traditional health system, from ER to street and back – we find a way to change the trajectory of the lives of our members by addressing root causes: whether its working with members to take the right medication, or having enough to eat, or addressing housing instability. We serve a very special population of very high needs members, who have been failed by the traditional health system. That’s why AbsoluteCare needs to be different, and why our role as AbsoluteCare Providers is so different, special & necessary.

Job Summary

Transport AbsoluteCare medical patients to and from many different medical venues including appointments for AbsoluteCare office, home, hospital, emergency room. This position requires extensive knowledge of Philadelphia City and Philadelphia City routes and roads and the ability to navigate them efficiently. Candidates should have experience with medical patients and patients with disabilities. Candidates need to be highly skilled in customer service and need to be problem solvers.

Duties and Responsibilities

• Give 5-Star customer service at all times and an AbsoluteCare ambassador
• Transport AbsoluteCare medical patients to and from appointments and help gain access to the appropriate level of medical care
• Must be able to operate 7+ passenger van, tire changing equipment, First Aid Kit, wheelchair lift, dollies/hand trucks.
• Operates vehicles in a safe manner in compliance with DOT Regulations and all traffic laws.
• Keeps accurate and complete logs of all travel activity and passenger issues.
• Conducts vehicle emergency repairs; able to change tires and handle minor on-road maintenance. Coordinates and logs all appropriate vehicle maintenance in a timely manner.
• Keeps van clean
• Must read and understand traffic signs and signals, road maps, and route schedules.
• Must be able to change transport schedules on very quick notice and coordinate transport per the AbsoluteCare patient’s needs.
• Maintains cellular contact with office to respond to necessary route updates or resolve passenger issues.
• Assists in activities, special programs as needed and a constant team player

Education & Experiences:

• 2+ years full-time experience providing vehicle transportation to passengers with medical needs or disability needs
• Great experience and track record with 5-star customer service
• Commercial driver's license with passenger endorsement preferred.
• First Aid Certified.
• CPR Certified.
• Must have a satisfactory motor vehicle record and criminal history record; need to pass a full background check
• Maintain valid driver's license, physical exam certifications.
• Demonstrated ability to effectively manage adverse passenger behavior with a non-confrontational demeanor, needs a high degree of patience, and be able to deal with different patient’s needs/fears/anger
• Must meet physical qualifications for DOT physical with or without approved waivers.
• Ability to safely load and unload wheelchair passengers, in accordance with Company procedures, and operate a lift for ambulatory passengers who cannot navigate the van steps.
• Ability to lift up to 60 lbs.
• Must be able to rapidly identify passenger emergencies, notify the facility, and apply appropriate methods to resolve the situation.
• Requires basic computer skills including competency with Microsoft Outlook or similar scheduling tools.
• Ability to change a vehicle tire and other basic vehicle maintenance services
• Ability to use in-vehicle GPS navigation system.

Our employees are offered the following benefits

• Free parking
• Free Vision Plan
• Medical and Dental plans
• Life Insurance
• Short Term Disability
• 401k Retirement plan

AbsoluteCare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.