Transportation Services Technician

City of Durango; Durango (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Free transit pass

Paid holidays

PTO

16 hours volunteer time off

Job summary

City of Durango is seeking a Transportation Services Technician to assist the public at the Transit Center, process payments, and guide customers on transit and parking options. You may also perform field duties as a community ambassador supporting parking enforcement and city safety.

Qualifications include a high school diploma or GED and at least two years in customer service with payment handling. You will work in a fast-paced environment, balancing in-office tasks with outdoor field

Qualifications

• Two years of customer service experience, including handling payments.
• Ability to communicate clearly with the public and city departments.

Responsibilities

• Assist Transit Center customers in person, by phone, and email.
• Sell transit passes and parking permits; process payments and receipts daily.
• Provide guidance on routes, schedules, and parking rules; handle inquiries and citations when needed.
• Maintain filing systems and process daily financial transactions for the department.
• Enforce parking codes in assigned areas as needed and serve as a city ambassador.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or GED

Job description

As a Transportation Services Technician, you’ll help community members and visitors navigate Durango’s transit and parking services through friendly and knowledgeable customer service. In this role, you’ll assist customers at the Transit Center, manage sales and account reconciliations, and provide guidance on parking and transit options. When assigned, you’ll also serve in the field as a community ambassador through parking enforcement, helping maintain safe, accessible, and organized parking across the city. If you enjoy connecting with people, learning transportation services and regulations, and making a daily impact on how our community moves, this position is for you!

City of Durango’s Trail to Excellence

The City of Durango is a purpose-driven organization with more than 400 full-time and 300 part-time and seasonal employees across 15 departments, all working together to provide a wide range of services that keep our community running every day. From public safety and utilities to parks and recreation, our team is dedicated to delivering high-quality services that enhance the lives of all who live, work, and visit here.

At the city, we focus on continually improving how we work and serve the community. This effort is called the Trail to Excellence (T2E), and every employee plays a part in it. Whether you work outdoors, in an office, or lead a team, your daily efforts connect to the city's mission of providing excellent service and reaching the city’s vision of being a multigenerational community that is authentic, diverse, engaged, thriving, and environmentally responsible. The full details of this vision are outlined in the city's strategic plan.

As a member of our team, your work will be meaningful because:

• Your ideas help shape citywide improvements.
• The work you do ties directly into measurable goals.
• You’ll be part of a system that values collaboration, innovation, and results.

What You’ll Do in This Role:

Customer Service & Transit Center Operations:

• Provide courteous customer service to community members in-person at the Transit Center, over the phone, and via email.
• Sell transit passes and parking permits, process payments, and balance daily receipts.
• Answer inquiries regarding routes, schedules, parking codes, and citations, and provide clear information and guidance.
• Process invoices, citations, and daily financial transactions for the department and Municipal Court.
• Handle payment research, correct internal account discrepancies, and complete daily bank deposit and mail runs.
• Maintain department filing systems in accordance with city retention policies.
• Coordinate reserved parking for special uses with planning staff and construction contractors using Geographic Information System (GIS) tools.
• Issue work orders for meter bag requests and dispatch parking complaints to field personnel.
• Maintain software and hardware programs associated with transit passes, routes, and parking systems.

Parking Enforcement (When Assigned):

• Patrol assigned areas to enforce municipal parking codes, monitor time zones, and issue citations or warnings.
• Serve as an ambassador by providing directions and encouraging compliance with city codes.
• Collect meter revenue, perform basic parking meter maintenance, and install or retrieve meter bags for special uses.
• Operate vehicle immobilization equipment and monitor booted or abandoned vehicles.
• Collect parking occupancy and vacancy data to support parking management and planning.
• Assist with downtown traffic control and appear in Municipal Court regarding issued citations when needed.
• Observe and report safety, maintenance, access, and other city concerns encountered while on patrol, communicating with the appropriate department to help keep Durango moving smoothly.

You Have:

• A high school diploma or GED equivalent.
• At least two years of experience in customer service, including accepting, handling, and recording financial payments.
• Ability to communicate clearly and respectfully with community members, coworkers, and other City departments in person, by phone, and in writing.

You Will Succeed in This Role If You:

• Enjoy helping people and can remain professional, patient, and solution-focused when responding to questions.
• Pay close attention to detail when handling payments, records, citations, and other transactions.
• Can learn and apply city policies, parking regulations, transit information, and applicable laws and procedures.
• Are comfortable moving between office-based customer service and active, outdoor field assignments.
• Value teamwork, dependability, and safety, acting as reliable eyes and ears for the city to keep Durango moving smoothly.

What We Can Offer You:

• Comprehensive medical, dental, and vision insurance.
• Ample personal time off (PTO) and 11 paid holidays.
• 401(a) retirement plan and optional deferred compensation plan.
• Basic life insurance and accidental death & dismemberment (AD&D) coverage.
• Long-term disability coverage.
• Paid Family and Medical Leave (FMLA).
• Access to Employee Assistance Program (EAP).
• Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area.
• Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being.
• Free transit pass and family member discounts.
• Reimbursement for job-related classes to foster continuous learning.
• Sixteen hours of volunteer time off per year to support local non-profit organizations.